Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,271
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
1
Terrible Bloatware
on June 4, 2025
Posted by: Bob F
I have had Samsung phones goingback to the S8. Never again the bloatwarr that they load is obnoxious. Especially the Galaxy Store. You can't unistall it or tirn off notifications so you are constantly getting ad in your notifications. The Pixel is my next phone.
Response from Samsung USBy R&R Team, June 5, 2025
Hi there Bob F, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable an uninterrupted usage of your device is to you, and we have provided a link to an article to help you remove the pop ups you mention experiencing with your device. We have also provided a link to the Samsung Support Team if you would like assistance with the settings to better align to your preferences. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Meh, just meh.
on June 23, 2025
Posted by: Anthony B_OKC
Lets count how many features Samsung has removed over the years shall we. 1. SD card slot (for an Ultra model thats just a no no). 2. Headphone jack 3. Bluetooth support on the S-Pen.
Response from Samsung USBy R&R Team, June 24, 2025
Hello Anthony B_OKC, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when features you have relied upon have been changed on your device, and we would love to help you discover additional methods of accomplishing your goals. For the micro SD card slot you mention, the removal has been an effort to enhance the durability and water resistance of your device. This has the added benefit, when using cloud based storage expansion, you can access your data on any of your Samsung devices in your ecosystem. For the headphone jack, you would still be able to use your favorite wired headphones, and would need to use a USB-C to headphone jack adapter to plug directly in to your charging port. We have provided a link to an article to hel;p you integrate the redesigned S Pen features in to your usage. Lastly, we have provided a link to the Samsung SUpport Team if you haev additional questions about your device, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This s25 ultra is AMAZING!
on September 24, 2025
Posted by: Natedawg
[This review was collected as part of a promotion.] This new Samsung galaxy s25 ultra is just amazing from the build quilty and the weight to the phone and don't get me started with the screen it's amazing a huge. I just switched from ios to andriod and don't regret it a single bit. I use this phone for content creation and the camera is just perfect. I've personally never felt a smooth and sharp video creation when using a pro video mode. And then in addition the galaxy Ai helps with photo editing! This has come in very handy with taking unwanted objects from a picture to make it perfect. It works so well you can't even tell there was something there before. My overall experience has been super amazing and this battery life last me all day long with pretty heavy usage. I give this phone a 10/10
Value
5
Response from Samsung USBy R&R Team, September 26, 2025
Hi Natedawg, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you love this device, and are finding so many amazing uses for Galaxy AI. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Sveto
from Sonoma CA
Expertise:Expert
Verified Purchase:Yes
Best phone in overall, battery is amazing it literally lasts for 24hrs
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features
on October 8, 2025
Posted by: Jkala112705
[This review was collected as part of a promotion.] The phone feature Galaxy AI is very helpful.
I use this device for streaming, gaming, movies, sports, work, school and more.
I use this device for streaming, gaming, movies, sports, work, school and more.
Value
4
Response from Samsung USBy R&R Team, October 8, 2025
Hi Jkala112705, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the usage of your device for your streaming and gaming, and finding the features of Galaxy AI so helpful for a range of daily tasks. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Useless S pen on the ultra 25
on November 5, 2025
Posted by: Ultra
from Michigan
Expertise:Intermediate
I purchased the Galaxy S24 Ultra (or S25 Ultra) expecting full use of the S Pen—including the remote camera shutter function (press the S Pen button to take a photo while holding the phone at a distance). For previous models this worked well. For example, Samsung’s official documentation for the S24 Ultra states that you can set the S Pen button as “Take picture” under Settings → Advanced features → S Pen → Air actions.
However, with the S25 Ultra (and apparently future models), the S Pen no longer supports the Bluetooth/remote shutter function. Samsung themselves confirm the new S Pen is non-Bluetooth enabled and does not support the remote photo shutter feature.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 6, 2025
Hey there Ultra, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when features you have used in the past have been changed. We have provided a link to an article to help you with the redesigned features of your S Pen and integrating them in to your usage. We have also shared a link to the full manual for your device to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
Expertise:Intermediate
Verified Purchase:Yes
Do not like the S25 ultra at all. I have the S23 ultra and feel that is far superior to the S25 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 7, 2025
Hi Matt, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of a learning curve when features and uses you have been accustomed to have been changed. We have provided a link to the complete manual for your device to help you with these changed and updates at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
When you're at the top, there's only one way to go
on November 8, 2025
Posted by: 11yearsSamsungCustomer
[This review was collected as part of a promotion.] Overall, it is a bit of a dissappointment from previous versions.
• The physical dimensions have diminished from sexy to boxy. It is very thick, heavy, and uninspiring.
• The AI feels bolted on over integrated, however, the photo editing AI is World - Class. Simply amazing.
• After many iterations taking photos, given the upgraded hardware, the quality of the resulting images appear no better than my S23 Ultra. Depth and focus are dissappointing.
• The screen brightness is superb and the resolution equally impressive. This is my first iteration of the Ultra with a flat screen and I miss the Edge style immensely.
• One UI8 is a tremendous let-down -- eliminating so many features and capabilities of prior versions like window transparency, window pinning, and the original DEX.
It seems as though Samsung set out to check as many boxes as possible forgetting the artistic astetic they originally created generations ago.
Value
2
Response from Samsung USBy R&R Team, November 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can come with a bit of frustration as you adjust to the changes. This device has been designed to be thinner and lighter than previous generations for a more comfortable feel in your hand during prolonged usage. We have provided a link to the complete manual to assist you with the different features of Galaxy AI and helping you best align the settings for a more seamless experience with your phone, and features specifically like DeX. We have also shared a link to the Samsung Support Team to assist you further if you have questions, or want additional assistance with your phone through chat. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US