Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,128 Reviews)
Rating breakdown 20,128 reviews
5 Stars
17,271
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,099 out of
1,275)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
The s pen has become completely useless
on October 30, 2025
Posted by: Krazy2h8
[This review was collected as part of a promotion.] I have always loved the ultra because of the features the s pen provided but the galaxy s25 ultra completely ruined that by removing the air commands. I used to LOVE being able to use my s pen... the only reason I rated this phone 2 stars instead of one is bc of the camera and AI picture and video options.. samsungs failure to utilize the S pen has made the ultra a complete failure bc its now just an over priced version of the galaxy plus.
Value
3
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Krazy2h8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes being made to accessories, and features you have used in the past can cause frustration. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Terrible Voicemail.
on November 12, 2025
Posted by: Donald0331
I cannot stand the voice mail. It takes you 10 minutes to listen to your voice mails. It reads off times and data, AND spells out the phone number AND tells you how long the message. All of which you will know if you could just listen to your voice mail without a 10 minute prompt.
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the trade-in
on December 13, 2025
Posted by: Tleezy79
[This review was collected as part of a promotion.] I was hesitate to trade in my S22 Ultra for the the S25 ultra. But due to the sale and trade in offer I couldn't refuse. I am very glad as the phone does everything the S22 could but better, faster, and more crisp.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
The galaxy Ai is something I use many times a day. Any question that comes to my mind I just hold my side button and ask. They say the most successful people will be the ones who use AI the best.
Overall very pleased with the S25 Ultra and look forward to any future updates. It is a very capable phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: A N B
Expertise:Intermediate
Verified Purchase:Yes
I have had no issues with my phone. The only downside is most of the samsung apps cannot be Uninstalled, and the fact that the stylus is considered an accessory and as a result does not come with a warrenty.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: crooclyn
Expertise:Expert
Verified Purchase:Yes
I love the phone but I been have little problems with my phone for some reason I have to restart my phone cause is keep having these little glitches can someone call me about my device
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Crooclyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities on your device. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team for your convenience if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on October 23, 2025
Posted by: Teacher
[This review was collected as part of a promotion.] The features are great. But it would have been greater if the S Pen could take pictures like in the S 23 Ultra
Value
4
Response from Samsung USBy R&R Team, October 27, 2025
Hey Teacher, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with your device. We have provided a link to the full manual for your device to help you with the hand gestures and voice commands that are available to help you control your camera from afar. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Newer is not always better
on October 25, 2025
Posted by: Jaxc
from Tyler, Texas
Expertise:Intermediate
My husband & I have both used Samsung phones for years now, loved them. Until we both got these S25 Ultra phones back in the spring. My phone has had the most continuous problems from the start. Hard to set up, hard to understand, & hard to control - just touch a page & it jumps to another page or the sound just goes up or down on it's own, no matter what I set. I have had this strange message that pops up on my screen many times a day, something about my husband's phone, but they are not connected. It stays on the screen a few seconds & then goes away. Don't know where it comes from, what it means, or how to stop it. I did the settings like my last phone, but this new one has a mind of it's own. I don't feel secure. Would give anything to get my old S23 phone back!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, October 27, 2025
Hi there Jaxc, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations, and we would love to assist you. We have provided a link to the complete manual to assist you with the ways the software has been changed from your previous device. We have also provided a link to the Samsung Support Team to assist you with the features that are not operating as intended that you mention with the software. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is bloated, unlimited data harvesting.
on January 13, 2026
Posted by: Rundontbuy
Expertise:Intermediate
Samsung has officially lost my loyalty after this annoying data collecting, with poor privacy protection. Our freedoms are gone, stop supporting these type of corporations.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 14, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your privacy and security are to you when using your device. We have provided a link to the complete manual to help you adjust the available settings to your preferences. We have also shared a link to the Samsung Support Team to assist you with all available options to feel secure using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US