Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(20,136 Reviews)
Open Ratings Snapshot
Rating breakdown 20,136 reviews
5 Stars
17,279
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product. 
(
1,103 out of 1,278
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Amazing Phone
on December 31, 2025
Posted by: Kira Furuhaya
from Tennessee
Expertise:Expert
Verified Purchase:Yes
I've been a samsung phone owner since my first purchase with the Samsung Galaxy s5, it has been a journey using this product for a long time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Phone get heated 😤
on December 31, 2025
Posted by: Guru
Verified Purchase:Yes
While charging. There some average updates. Nothing different .
Response from Samsung USBy R&R Team, January 2, 2026
Hi Guru, we appreciat you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you with the temperature of your device, and have the best possible experience with your device. We have provided a link to a troubleshooting guide below for your convenience to help you with the heat you mention experiencing with your phone. We have also shared a link to the complete manual for your device to help you discover the full capabilities of your device and best align the settings to your preferences. We have lastly shared a link to the Samsung Support Team to assist you if you continue to experience this temperature matter, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Ultra best one
on December 31, 2025
Posted by: Maha
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I’m really impressed with the Samsung Galaxy S25 Ultra. The display is absolutely gorgeous, the performance is super smooth, and the camera quality is on another level—especially the zoom and low-light shots. The S Pen makes it feel more productive than a regular phone, and the battery easily lasts me all day. Overall, it feels premium, powerful, and truly worth the “Ultra” name. A solid flagship from Samsung Electronics.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
phone with all capablity of premium
on December 31, 2025
Posted by: Anonymous
Verified Purchase:Yes
I love samsung products spcl there S series it always perfect only batter always seems less
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra 1tb
on January 1, 2026
Posted by: Paul
Expertise:Intermediate
Verified Purchase:Yes
Purchasing the Samsung S25 ultra(1tb) was quick and easy through the website.
The S25 ultra seems to be an awesome phone so far. I myself just need to learn more on what it can do(alot)when I have time to play around with it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Paul, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love to hear how much you have enjoyed the inital usage and exploration of your device. We have provided a link to the manual for your device to help you fully explore the available features on your device. We have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on January 1, 2026
Posted by: OnTheClockBeats
from Los Angeles, California
Expertise:Intermediate
Verified Purchase:Yes
One of the best phones I've purchased in a long time. It feels really sturdy and firm. I had the s22 before and the phone itself felt delicate .
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi OnTheClockBeats, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding to be one of the best you've had in a long time. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not what expected
on January 1, 2026
Posted by: Charlie
from Virginia Beach
Expertise:Intermediate
Verified Purchase:Yes
My advice, SAVE YOUR MONEY!! S25 Ultra is nothing more than a joke.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 2, 2026
Hello Charlie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know getting a new device can come with a bit of a learning curve, and cause frustration as you best align the device to your needs. We are always happy to assist our customers in resolving any frustration they are experiencing with their new device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team to assist you. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Decent upgrade over my S24 Ultra
on January 1, 2026
Posted by: Kevin
from Port Richey, FL
Expertise:Expert
Verified Purchase:Yes
Lighter, faster, more storage (I bought the 1tb model), no more boxy corners. Overall a nice upgrade over my older S24 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are enjoying the lighter design and rounded corners, as well as the enhanced speed and storage capacity. We have provided a link to the full device manual to assist you with all of the enhanced capabilities including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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