Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(19,912 Reviews)
Open Ratings Snapshot
Rating breakdown 19,912 reviews
5 Stars
17,132
4 Stars
2,156
3 Stars
372
2 Stars
115
1 Star
137
87%of customers recommend this product. 
(
994 out of 1,143
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Telephone
on January 21, 2026
Posted by: Liline
from New jersey
Expertise:Expert
Verified Purchase:Yes
Great quality so far I really like the improvement
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hey Liline, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that youa re enjoying the enhanced capabilities, and design of your new device. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone, super fast, takes great pics.
on January 21, 2026
Posted by: Jrtnnc
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Super fast phone, would definitely recommend. Bought the Galaxy 8 classic also.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 21, 2026
Hi Jrtnnc, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are loving this device, finding it so fast during your usage. We have provided links to resources to help you discover additional features available on your device, including Galaxy AI, and answer any questions you may have as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Camera Phone
on January 21, 2026
Posted by: Dana
from California
Expertise:Intermediate
Verified Purchase:Yes
In my opinion, the Samsung Galaxy series has the best camera. My travel pictures & videos taken w my S25 Ultra are publish worthy!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 22, 2026
Hey Dana, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the camera of your device, and finding it to be so amazing for documenting your travels. We have provided a link to the complete manual to help you with additional features like Galaxy AI that can take your photos and videos to a whole new level. We have also provided a l ink to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good Phone
on January 21, 2026
Posted by: Anonymous
from FL
Expertise:Expert
Verified Purchase:Yes
Overall a good phone that is fast and the display is clear. I use to have a One Plus and one feature I wish the Samsung phone had that the One Plus had was the switch on the side of the phone to silence the ring. It was quick and easy
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Hala Madrid, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings and capabilities to your usage preferences. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Constant surprises. Excessive advertisement
on January 22, 2026
Posted by: Neil Bacon
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
No AI orientation or training. excessive complexity. Great features small keyboard makes typing difficult
I would recommend this to a friend!
Performance
3 out of 5
3
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Neil Bacon, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve, and may cause frustration as you align your settings to your preferences. We have provided a link to an article to help you with any pop-up ads. We have also provided a link to the complete manual for your device to help you with the features of Galaxy AI as well as additional capabilities. We have also provided a link to the Samsung Support Team to assist you through chat with any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my phone
on January 28, 2026
Posted by: Anonymous
from Richmond VA
Expertise:Expert
Verified Purchase:Yes
Best phone Samsung currently has in my humble opinion
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi Kevin Blythe, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, and that you think it's the best phone available. We would love to hear from you again in the future any time you have questions about your device, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Really Nice Phone
on January 28, 2026
Posted by: Glenn S
Expertise:Expert
Verified Purchase:Yes
Really nice phone, moving up from an S10+, which was also a great phone. High points on S25 Ultra include larger, brighter screen. faster processing and much improved biometric scanning.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 29, 2026
Hi there Glenn S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the upgrade from your previous device to this new one, and that are finding it faster, and to have a better display quality. We have provided a link to the complete manual for your device to help you with all of the enhanced features including Galaxy AI. We have also provided a link to the Samsung Support Team to offer their expertise if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Notification Issue
on January 29, 2026
Posted by: Kevin
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I've maxed out all volume settings and notification for sms texts are still barely audible.
Response from Samsung USBy R&R Team, January 29, 2026
Hey Kevin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear you are overall pleased with your device, and we would love to help you maximize your experience and best align the settings to your preferences. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you with your notifications. We have also provided a link to an article if you believe the matter might be with the speaker itself on your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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