Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(19,912 Reviews)
Open Ratings Snapshot
Rating breakdown 19,912 reviews
5 Stars
17,132
4 Stars
2,156
3 Stars
372
2 Stars
115
1 Star
137
87%of customers recommend this product. 
(
994 out of 1,143
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4 out of 5
4
Excellent Device, Minor Imperfections
on January 11, 2026
Posted by: Mohammad
Verified Purchase:Yes
The Galaxy S25 Ultra delivers outstanding performance and features. I did notice a small scratch on the back of the phone and found the battery life to be slightly lower than expected for a full day of use. While I was hoping for a bit more compensation, the $85 discount was still appreciated. Overall, it's a fantastic device, and I'm happy with the purchase despite these minor issues.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Hey Mohammad, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the overall usage and capabilities of your device. We have provided links to articles to help you maximize the battery life of your device, if the intelligent battery has not made the adjustments to the consumption automatically as intended. We have also shared a link to the Samsung Support Team if you continue to experience this matter with the battery of your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Phone but a little heavy and thick
on January 11, 2026
Posted by: LA88
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone. Hope the next version will be lighter and thinner.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how excellent you are finding the usage of your this device to be. We appreciate you sharing your preference for further enhancements in making the device lighter and thinner in the future, and we hope you'll reach out to us again if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
No different than s24 ultra, worse camera
on January 11, 2026
Posted by: Heather
Expertise:Intermediate
Verified Purchase:Yes
I switched to this phone as I ran out of internal storage on my S24 Ultra and was able to get a better deal on the S25 with more memory than I would have on an s24. It is the same phone, there really are no differences in how it performs, how it feels, or how it works. But the camera is definitely not as good. I'm happy with the memory and the phone, but it isn't worth 'upgrading' from the previous generation unless your phone is broken.
Response from Samsung USBy R&R Team, January 30, 2026
Hello Heather, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the expanded strorage capacity of your new device, and we would love to assist you in maximizing your experience overall with your new phone. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also provided links to the full manual to assist you with other settings and features like Galaxy AI, and to the Samsung Support Team if you have questions or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
S25 ultra expectations
on January 11, 2026
Posted by: Karina
from Houston TX
Expertise:Intermediate
Verified Purchase:Yes
I think the phone is excellent, but the fact that the S Pen doesn't have Bluetooth is a step backward for the device. Also, the battery life isn't as good as new phones usually are. It's strange, but I think my S23 Ultra is at the same level as the S25 Ultra, which I find incredible.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 12, 2026
Hi there Karina, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared links to articles to help you maximize the battery life of your device. Lastly, we have shared a link to the Samsung Support Team to assist you further with questions, or if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great well built phone
on January 12, 2026
Posted by: rwatki50
from Baton Rouge, LA
Expertise:Intermediate
Verified Purchase:Yes
I went from an old S8 to the new S25 and obviously the build quality, performance, size, memory, features, and battery life on the S25 are far beyond those of the S8. I'm glad I was able to get a great deal so that I could upgrade. It was a good decision.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 16, 2026
Hey Rwatki50, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the upgrade to your new device, and finding so many amazing features and uses for your new device. We have provided links to resources to help you fully explore your new device, align the settings to your preferences, and answer any questions that may come up as you continue your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So far so good
on January 12, 2026
Posted by: Deez
Verified Purchase:Yes
So far so good. Got a new s25 ultra and pro3 buds for cheap on sale
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 16, 2026
Hi there Deez, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how you have been initally pleased with the purchase and usage of your device. We have provided links to resources to help you fully explore your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25U Excellent!
on January 12, 2026
Posted by: Anonymous
from Brandon, Florida
Expertise:Intermediate
Verified Purchase:Yes
Was pretty easy to "smart switch" all data from a S22U. Phone is fast, camera takes amazing resolution pics. So far, I really like this new phone a lot!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey James Prather, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you found the data transfer and setup of your device to be smooth and easy, and that you are so pleased with the enhanced features of your new device. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade from S22 Ultra to S25Ultra was worth it.
on January 12, 2026
Posted by: TimM
Verified Purchase:Yes
I love the new S25 Ultra. The better battery life, and expanded functionality, with better display and photography as well.
Response from Samsung USBy R&R Team, January 13, 2026
Hi there TimM, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the longer battery life, enhanced capabilities, and display quality of your device. We would love to hear from you again any time you have questions, or additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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