Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,132 Reviews)
Rating breakdown 20,132 reviews
5 Stars
17,276
4 Stars
2,184
3 Stars
387
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,101 out of
1,276)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Excellent, good performance and fluidity
on December 5, 2025
Posted by: Epsilon01
[This review was collected as part of a promotion.] With Galaxy AI, I can edit photos so that it suits my taste and I can ask questions and answers me in a simple way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The AI capabilities are always improving
on December 5, 2025
Posted by: Gvnmyrs
[This review was collected as part of a promotion.] Galaxy AI has made my day to day life easier when it comes to researching certain topics, the fact it can seamlessly search many websites regarding a specific topic makes research and learning a lot more easier and functional
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on December 5, 2025
Posted by: PamMc2008
[This review was collected as part of a promotion.] My S25 Ultra checks all the boxes. Excellent connectivity, faster responses, awesome video and photo capture from a high tech camera with editing capabilities. Galaxy AI works great and helps streamline tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone confusing setup
on December 5, 2025
Posted by: Lambert316hope
[This review was collected as part of a promotion.] I have a samsung ultra 25 with AI. I still can't figure out the AI stuff. The phone is great but understanding how to use the features is difficult.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
🌟 A Stellar Leap Forward: My Outstanding Opinion
on December 5, 2025
Posted by: Vegetayap
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is, without question, one of the most impressive smartphones ever created. Samsung has elevated performance, design, and innovation to a level that feels almost futuristic. The device delivers exceptional speed, a remarkably vibrant display, and a camera system that borders on professional-grade photography. Its 5G connectivity is incredibly strong and reliable, making every task—from streaming to gaming—effortless and fast. The S25 Ultra doesn’t just meet expectations; it surpasses them with confidence. It’s a premium device crafted for users who demand excellence, and it performs with outstanding precision in every category. This is truly Samsung at its best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Problem with S pen
on December 5, 2025
Posted by: Grannyboy
[This review was collected as part of a promotion.] The S- Pen doesn't have the features to take pictures when it is in camera mode
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi Grannyboy, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a device that is not operating as expected with the accessories. We have provided a link to the complete manual for your device to help you with voice commands and hand gestures you can use with your camera. If you have a Galaxy Watch you can also use this device as a remote for the camera on your phone. We have lastly, provided a link to the Samsung Support Team to assist you if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It rocks!!!
on December 5, 2025
Posted by: A111111
[This review was collected as part of a promotion.] Great phone. Powerful, and plenty of storage. It hasn't given me issues
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good cell phone
on December 5, 2025
Posted by: CGzbrett
[This review was collected as part of a promotion.] It and good all around cell phone with ai and a bunch of other apps and accessories
Value
3
Response from Samsung USBy R&R Team, December 9, 2025
Hi there CGzbrett, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your device. We have provided links to resources to help you discover additional features. We have also shared a link to the Samsung Support Team to assist you further if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US