Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,129 Reviews)
Rating breakdown 20,129 reviews
5 Stars
17,272
4 Stars
2,184
3 Stars
388
2 Stars
126
1 Star
159
86%of customers recommend this product.
(
1,100 out of
1,276)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Anonymous
from Virginia
Expertise:Expert
Verified Purchase:Yes
Upgraded from Note 20 Ultra 5G (128Gb). There is a night and day difference. S25 has a very fast response and excellent cameras compared to the previous phone. However, what is mind boggling (and maddening), is that blue tooth feature of the S pen has been removed. Why? Other than that, it is an excellent phone. Knocked down a start due to the removing of this feature.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Tina
from Ontario, canada
Expertise:Intermediate
Verified Purchase:Yes
Absolutely LOVE the phone.. the only feature I do not like:
You can no longer summon "hey Google" by pressing the home button. Yes, I know you can set it to the side button but I do not like that feature. I wish I could remove the Google search from the home placement and replace it with the Gemini feature.
You can no longer summon "hey Google" by pressing the home button. Yes, I know you can set it to the side button but I do not like that feature. I wish I could remove the Google search from the home placement and replace it with the Gemini feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, November 26, 2025
Hi Tina, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the usage and enhanced features of your device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
Great product and worth the price and with lots of features
I would recommend this to a friend!
Design
5
Value
5
Response from Samsung USBy R&R Team, November 26, 2025
Hey there Joseph Ramos, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your investment in a new device, and are finding it more than worth it for your usage. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Impressive phone
on November 26, 2025
Posted by: Noodlebroth
[This review was collected as part of a promotion.] Just when I didnt think I could be impressed by smartphones anymore I picked up the s25 ultra, I have found a phone that has taken over my pc, tablet, and gaming system
Value
5
Response from Samsung USBy R&R Team, November 26, 2025
Hi Noodlebroth, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you expectations have been exceeded by your device, and that you are using it for such a huge range of tasks and hobbies. Please, reach out to us again int he future if you ever have questions, or want to share additional feedback about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I had better
on November 26, 2025
Posted by: Jike64
[This review was collected as part of a promotion.] I've been dedicated to Samsung products for several years now, especially the phones, and though I don't think that will change, I've been somewhat disappointed with my current phone. I've frequently encountered glitches in the functioning that have resulted in my having to reboot my phone. Worse still, if I'm on the phone at home and the call drops, I can't make or receive calls. The phone tells me I can only call emergency numbers. I have to reboot the phone in order to restore service.
Despite these malfunctions, I won't switch to another manufacturer.
And hey, the camera is top notch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Experience with samsung
on November 26, 2025
Posted by: AssassinThor
[This review was collected as part of a promotion.] I have many samsung devices like samsung tab S6. Samsung buds 2 and also buds 3 pro, samsung galaxy book 4 pro 360 and lastly s25 ultra with watch 4 classic it's almost 6 years I've used samsung products and it feels great compatability and upgrade in AI last year in games movies there's no issue at all I love to use these products and I'll continue to upgrade in future. Samsung environment is perfectly working with all devices it feels very smooth all the time when I am working or sharing photos and videos.
Value
5
Written by a customer while visiting Samsung US
Posted by: Julio
from Raleigh, NC
Expertise:Intermediate
Verified Purchase:Yes
All good, the color, the storage, the espicifications all right
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best yet great phone
on November 28, 2025
Posted by: DocWow25
[This review was collected as part of a promotion.] Smooth as butter! GREAT PHONE and addition to series
Value
5
Written by a customer while visiting Samsung US