Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(19,911 Reviews)
Rating breakdown 19,911 reviews
5 Stars
17,129
4 Stars
2,157
3 Stars
373
2 Stars
115
1 Star
137
87%of customers recommend this product.
(
995 out of
1,145)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Great phone, but not quite perfect.
on November 18, 2025
Posted by: Cody w
from Florida
Expertise:Intermediate
The phone overall is great, however there are a few things Samsung could work on to make this the absolute best phone. The biggest flaw is actually the camera. While pictures look great when the subject is stationary, they really struggle to capture moving objects. If samsung fixes this issue then it will be absolutely amazing. The battery lasts all day without issue, especially if you have battery saver on. I opted for the 512gb model which is plenty of storage for all my needs. The display looks perfect as always. The performance is hands down the best, I even put my phone to a lower power level just to get more battery life, although that's not needed. If you learn all of the ai tricks and how to implement them then this phone is truly amazing. Besides the one flaw with the camera I really have no complaints.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My s25 galaxy ultra
on November 18, 2025
Posted by: BECK75
[This review was collected as part of a promotion.] My everyday use...hardly use any computer.
I also use this phone for work.
Thank you Samsung Galaxy.
I also use this phone for work.
Thank you Samsung Galaxy.
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Houston
Expertise:Expert
Verified Purchase:Yes
Super hermoso el dispositivo buena pantalla buenas camaras lo amo
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra
on November 18, 2025
Posted by: Mzkitty0925
[This review was collected as part of a promotion.] This is absolutely the best phone I have invested in! The size and shape perfect fit for my hands. The graphics are amazing. Photos are clear and realistic. Speed awesome. Live Gemini and bixby
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Mzkitty0925, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this is the best phone you've had, and that you are so thrilled with the design, features, and overall quality of your device. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This product was the best phone I had ever used
on November 18, 2025
Posted by: Thuytran
[This review was collected as part of a promotion.] Galaxy ai was so good it blew my mind!
It was like a robot just doing something for me! And the pen and camera was so good.But one problem was that this phone whenever you take a picture of the moon,it makes a more realistic version of it.
It was like a robot just doing something for me! And the pen and camera was so good.But one problem was that this phone whenever you take a picture of the moon,it makes a more realistic version of it.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Thuytran, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the usage of Galaxy AI, and that this device has been fun for your usage with the camera as well. We have provided a link to the Samsung Support Team if you have questions about the features of your device as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
This product as a great future
on November 18, 2025
Posted by: PauDiff
[This review was collected as part of a promotion.] Galaxy S25 ultra Unlocked 1tb.Galaxy S25 ultra Unlocked 1tb. Galaxy S25 ultra Unlocked 1tb
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on November 18, 2025
Posted by: Redheadedpistol
[This review was collected as part of a promotion.] I've had this phone 2 weeks now and I couldnt be more happy. The screen is just the right size, galaxy AI is amazing. I can send a txt by telling it what to send, remember my morning routine to workout. I use this phone for everything in my life. I shop, communicate with my kids school, watch a movie or TV series, socail media, sell things i no longer want and play so many different games. Plus I workout to an app with it mirrored to my tv. Haven't had the chance to try the translator feature as of yet but i'm sure excited to give it try. I also like that it takes some really really good photos. S25 Ultra with Galaxy AI, I highly recommend you grab yourself one.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Redheadedpistol, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are having such an amazing experience with your new device, and that you are finding the features so helpful for such a range of daily tasks. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
A great product so far
on November 18, 2025
Posted by: Love02Shop
[This review was collected as part of a promotion.] Galaxy Ai has been performing surprisingly amazing so far. I just upgraded my from from a note to this. Still yet to fully explore it's great features. However, so far I love the bigger screen but I'm skeptical about the over heating. Would see how it goes.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey there Love02Shop, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how amazed you have been with your device thus far, and that you are finding so many features as you continue to explore. We have provided a link to the complete manual as a great companion to your exploration. We have also shared a link to the Samsung Support Team to assist you further if any questions arise during your usage. We appreciate youbeing a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US