Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(19,916 Reviews)
Rating breakdown 19,916 reviews
5 Stars
17,131
4 Stars
2,158
3 Stars
373
2 Stars
116
1 Star
138
87%of customers recommend this product.
(
994 out of
1,146)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Bought the Galaxy S25 Ultra 512Gb (Unlocked)
on September 18, 2025
Posted by: Sammy fan
from San Francisco
Expertise:Intermediate
Verified Purchase:Yes
The Samsung retail portal was very beneficial. The product's description, including all of it's specs, and pictures to detail particulars like case color, were all clearly communicated. The flow through of the site was direct and easy to transact with. The trade-in value for my previous handset made the purchasing decision for a 'Galaxy S25 Ultra 512Gb (Unlocked)' straightforward.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung twenty five ultra
on September 18, 2025
Posted by: Jbird33
[This review was collected as part of a promotion.] I love the phone I like.How big it is?It works?Great cameras are better than any i've seen in a while.Battery life pretty good too.Can't wait to see what the new one brings.When it comes out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
NIce phone, lacking a decent cover - no SView
on September 18, 2025
Posted by: Anonymous
from Arizona
Expertise:Expert
Verified Purchase:Yes
The phone is nice, not as good as our last Note 9 as far as notification and ringtone sounds. Lacking SView functionality which seriously is the most horrible downgrade this phone provides. Absolutely garbage phone covers available. We only use flip covers so that the front is always protected. 99% of the selections are for a leather wallet cover that makes the phone gigantic and ultra heavy. Honestly if I had know about this, I would had purchased a different phone. But otherwise its a nice phone, is super fast and takes amazing photos. No charger included (for the cost, this is insulting and super cheap/stingy on behalf of Samsung. Like buying a car without a steering wheel... oh just use your own!). Aside from some shortcomings, it's generally good. Just not "as" good as prior models aside from the camera. Honestly there's no wow-factor in any new phone anymore. They just keep regurgitating the same old stuff and constantly remove something that was great beforehand in each iteration. Will I buy another Samsung phone in the future? Probably not... If features keep getting cut out, why bother buying flagship models? Might as well buy cheaper ones so that they can by thrown away often.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, September 19, 2025
Hello there, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when accessories you have enjoyed using in the past are no longer available for your current device. If you are wanting to protect the display of your device, we do have screen protectors available for your device. We have also provided links to the complete manual for your device to help you discover all of the amazing updates to your new device, and help you best align the settings to your preferences. We have also provided a link tot he Samsung Support Team to offer their expertise any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Battery issue
on September 18, 2025
Posted by: Meracg
[This review was collected as part of a promotion.] Battery life is way less compared to older versions, I been noticing some apps crash more compared to other phones and camera is hard to use, settings are weird so I want to focus something near and is blurry but things far are clear
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New Tech, New Upgradea
on September 18, 2025
Posted by: MelissaC
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is truly exceptional, thanks to the improvements in Galaxy AI and its multiple cameras. If you’re seeking a fast, sleek, and intelligent smartphone, this is the one to consider. The S25 Ultra is quicker than its predecessors and boasts superior camera lens options. Additionally, Galaxy AI serves as a valuable tool, elevating this phone above the competition.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 18, 2025
Posted by: Sorab
Expertise:Intermediate
It has an Amazing camera really good battery life and great features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a nice phone
on September 18, 2025
Posted by: Paperbagfan1
[This review was collected as part of a promotion.] Real nice phone. I like it. I like it a whole lot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on September 18, 2025
Posted by: Grannaof10
[This review was collected as part of a promotion.] I purchased the Galaxy 25 Ultra to replace a phone that was no longer meeting my needs. As a loyal Samsung user, I prefer the layout and functions that the Samsung brand provides. The Galaxy AI interface is able to be utilized in the apps and throughout the device, making connections, responses and summaries within the device much more user-friendly. This phone definitely meets my needs and will be an asset to my communications.
Value
5
Written by a customer while visiting Samsung US