Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,148 Reviews)
Rating breakdown 20,148 reviews
5 Stars
17,284
4 Stars
2,186
3 Stars
390
2 Stars
127
1 Star
161
86%of customers recommend this product.
(
1,105 out of
1,284)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
I want my s24 ultra back.
on September 15, 2025
Posted by: S24ultraisbetter
[This review was collected as part of a promotion.] My honest review....i wish i had my s24 ultra back. This 25 ultra is glitchy, features that were amazing on the 24 are not on the 25. And the battery on the 25 overheats so fast. Maybe i got mine too soon after release but i regret trading my 24 for it.
Value
3
Response from Samsung USBy R&R Team, September 16, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the uninterrupted usage of your device is to you every day, and we would love to assist you with your frustrations. We have provided links to a few articles to help you maximize the speed and resolve glitches you mention experiencing with your device. We have also shared a link to an article to help you maintain the optimal temperature of your device. We have lastly shared a link to the Samsung Support Team to offer assistance if your frustrations continue, or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 Ultra has great features!
on September 15, 2025
Posted by: Guachi24
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra takes AI on phones to the next level with the ability to perform actions across multiple apps at once. It also delivers a superior camera experience along with crisp HDR video, plus fantastic Snapdragon 8 Elite performance and super long battery life. I would recommend this phone to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 15, 2025
Posted by: hays48195
[This review was collected as part of a promotion.] Galaxy AI is great fast and smart. Don't know how I survived with out it
all these years.
all these years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet
on September 15, 2025
Posted by: GavinsDad
[This review was collected as part of a promotion.] I Love Samsung Galaxy, they're the only phones I use. Nothing compares to a Samsung. I will NEVER use another Brandy. Even my electronic and and ALL of appliances are Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I cant live without this phone, it's amazing
on September 15, 2025
Posted by: DUMBOSIXX
[This review was collected as part of a promotion.] I use my phone for my writings so of course I use the Samsung AI and Gemini for quick help and access. I use the pen for my drawings or quick notes. I wouldn't trade this phone for anything honestly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best mobile phone I have ever owned!
on September 15, 2025
Posted by: KPat1982
[This review was collected as part of a promotion.] My Galaxy S25 Ultra is the nest phone, that I have ever owned. I lovee how fast the phone responds using the keypad. The camera quality is very crisp. I take a lot of photos and nvwr have storage issue. I use my stylist to take notes while listening to podcast and other leaning videos. This phone is exactly what I need for everyday use. Its like my assistant.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic features smooth screen.
on September 15, 2025
Posted by: Yerba444buena
[This review was collected as part of a promotion.] I use my device mostly for streaming music and movies and the android auto feature as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great first impressions
on September 15, 2025
Posted by: Boats1815
[This review was collected as part of a promotion.] Your typical Galaxy ultra 5G phone. It functions with ractically no lag, has a pretty good camera and the 1TB of storage is great. I still wish there were an SD card slot but i guess that ship has sailed from all the new samsung flagship phones unfortunately. I dont use the Galaxy AI at all and have no intention on using it in the future so it is nice that you can disable almost all of the permissions of it.
Value
5
Written by a customer while visiting Samsung US