Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,480 Reviews)
Rating breakdown 20,480 reviews
5 Stars
17,574
4 Stars
2,224
3 Stars
395
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,112 out of
1,290)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Upgraded from 23Ultra
on August 19, 2025
Posted by: Mack7n
[This review was collected as part of a promotion.] I was skeptical of getting the 25 Ultra, due to not seeing too much improvement over the 23 Ultra. Getting rid of the curved edges for a full flat screen alone was worth the upgrade. Screen looks amazing with the matte finish, the native AI I use almost daily. My only gripe is the loss of connectivity with the pen. I did use that a lot on the 23 Ultra, but I'm making out ok without it. Everything else makes it worth the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good features and many improvements.
on August 19, 2025
Posted by: Erick7
[This review was collected as part of a promotion.] The S25 Ultra is a powerhouse, building on its predecessors with significant upgrades. The new Snapdragon 8 Gen 5 chip delivers blazing-fast performance, handling demanding apps and games with ease. The improved camera system captures stunning detail, especially in low light, thanks to its larger sensor and enhanced processing. The display remains a key highlight, offering vibrant colors and a smooth 144Hz refresh rate. While the design is familiar, the refinements to the build and the exceptional battery life make the S25 Ultra a top contender for the best smartphone of 2026.
The AI in the S25 Ultra is a core part of its experience, with Samsung calling it an "AI phone." It's not just a single feature but a system-wide integration, powered by the new Snapdragon 8 Gen 5 for Galaxy processor.
Here are some key AI features:
* Camera: The AI ProVisual Engine is a major highlight. It uses AI to enhance photos and videos, especially in low-light conditions, and can even remove background noise from audio in videos. The Object-Aware Engine improves portrait shots by more accurately detecting subjects and lighting.
* System-wide tools: The S25 Ultra can analyze what's on your screen and provide quick, relevant actions. Cross-App Action allows you to use natural language to tell your phone to do complex tasks across multiple apps
The AI in the S25 Ultra is a core part of its experience, with Samsung calling it an "AI phone." It's not just a single feature but a system-wide integration, powered by the new Snapdragon 8 Gen 5 for Galaxy processor.
Here are some key AI features:
* Camera: The AI ProVisual Engine is a major highlight. It uses AI to enhance photos and videos, especially in low-light conditions, and can even remove background noise from audio in videos. The Object-Aware Engine improves portrait shots by more accurately detecting subjects and lighting.
* System-wide tools: The S25 Ultra can analyze what's on your screen and provide quick, relevant actions. Cross-App Action allows you to use natural language to tell your phone to do complex tasks across multiple apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever !!!!!
on August 19, 2025
Posted by: Pfholman526
[This review was collected as part of a promotion.] I use my phone for everything- work, streaming, games, pictures. The camera and it's zoom capabilities are top notch. The AI feature is spectacular and I use it multiple times a day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I have the S24 Ultra. Overall it's ok but issues
on August 19, 2025
Posted by: Bubs24ultra
[This review was collected as part of a promotion.] The Galaxy AI is very cool, I like it a lot. But I've had some speaker issues on my S24 Ultra and on the system update screen, it's saying can't connect to network now and I'm not getting any new updates anymore.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone in the 25 series. Hands down
on August 19, 2025
Posted by: TechieGoose
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is THE phone to have in the 25 series. With a 200 megapixel camera, your pictures go from dull to incredible AUTOMATICALLY! There's no other phone that does that!
Galaxy AI and Gemini together on the Ultra are insane. Take get easier, languages translated seamlessly, organized to the max!
The size of the Ultra is perfect. Whether you're gaming, streaming, or texting. The phone size doesn't miss a beat.
I can't say enough good things about the Samsung Galaxy S25 Ultra. I could chat about it all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It has great features, could be better, and could
on August 19, 2025
Posted by: GeorgiaGirl89
[This review was collected as part of a promotion.] I mainly use my phone to keep up with family and play some games. The Galaxy Ai is new and taking time getting used to! I do side work with sublimation and I do use my phone for some of that and it actually works pretty well! Overall the phone is a great device! It's different from the 22+ lol. But a good different!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Touch Problem
on August 19, 2025
Posted by: Eddi89
[This review was collected as part of a promotion.] Sometimes the Touch freezes and you have to wait a few seconds until it works again.
Overall the experience is good.
AI very helpful.
Overall the experience is good.
AI very helpful.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best model with all best features
on August 19, 2025
Posted by: smileskhan
[This review was collected as part of a promotion.] All features and functions are top of the line in smart phones world.
Value
5
Written by a customer while visiting Samsung US