Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,852 Reviews)
Rating breakdown 20,852 reviews
5 Stars
17,893
4 Stars
2,269
3 Stars
401
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,114 out of
1,292)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Ai samsung google
on August 4, 2025
Posted by: Gglove
[This review was collected as part of a promotion.] I hate AI. And I hate that google or Samsung not sure which one but it erased my calender after every update it does. Grrrr!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is great the only thing is the facelook
on August 4, 2025
Posted by: Marioxso
[This review was collected as part of a promotion.] The facelock don't work really well they need a bunch of work and the fingerprint too
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The features on the s25 ultra are really great
on August 4, 2025
Posted by: Satisfacer890
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra stands out as one of the most powerful and refined smartphones on the market, combining cutting-edge technology with premium design to deliver an exceptional user experience. At the heart of the S25 Ultra is Samsung's latest Exynos or Snapdragon processor (depending on region), offering ultra-fast performance, seamless multitasking, and improved energy efficiency. Paired with up to 16GB of RAM and generous internal storage options, this phone is built to handle everything from heavy gaming and professional photo editing to 4K video streaming and more with ease. One of the most notable features of the S25 Ultra is its stunning 6.9-inch AMOLED 2X display, offering a 144Hz refresh rate and QHD+ resolution. This results in incredibly smooth animations, vibrant colors, deep blacks, and exceptional clarity—making it perfect for everything from gaming to watching HDR movies. Samsung has also enhanced the durability of the screen with Gorilla Glass Victus 3, making it more scratch and drop resistant than ever before. Photography is another area where the S25 Ultra shines. It features a groundbreaking quad-lens rear camera system, including a 200MP primary sensor that delivers insane detail, two telephoto lenses with 5x and 10x optical zoom, and an ultra-wide sensor for dramatic landscape shots. The new AI-enhanced image processing ensures crisp, low-light photos with minimal noise and outstanding dynamic range.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the camera and Galaxy AI
on August 4, 2025
Posted by: SAwife2be
[This review was collected as part of a promotion.] I have had a samsung phone of some model for close to 15yrs. I could wait to get the new S25 Ultra and it had not disappointed! The new camera features have helped me take some of my best photos yet. Add in all the great things Galaxy AI has helped with from my many random questions to recipes, ideas and so much more!!
I work, play, and pretty much do everything from my phone in my daily life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I have ever used
on August 4, 2025
Posted by: GenrallyAva
[This review was collected as part of a promotion.] the S25 Ultra is by far one of the best phones I have ever used. the features packed into this phone is insane. the customization options are abundant, The A.I. is vert fun to use and you can use it to solve a problem or create something for you. The S25 Ultra offers a lot of power as well it plays video games without a hitch. The camera quality is like none ive ever seen with the capability to capture a crystal clear photo of the moon. I rarely the S25 Ultra a 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Camera Features
on August 4, 2025
Posted by: AuctioneerinCo
[This review was collected as part of a promotion.] The s25ultra is the best phone I've ever owned. I use it for both personal and for work. I take and edit a lot of photos and this phone takes amazing photos. I love the look and layout of the S25ultra. Im still learning all the features this phone offers but so far its exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than ever, smart divice further to clever.
on August 4, 2025
Posted by: Emersonorj
[This review was collected as part of a promotion.] S25 have incredible options even with the creation of gemeni that can really simplify my day a day. The picture edition has help me on my day work. What else i could desire just learn more day a day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointment
on August 4, 2025
Posted by: jamesport82
[This review was collected as part of a promotion.] I'm a Samsung person. I have only had Samsung phones for over 15 years. This is the first time I've been disappointed. The battery isn't as strong as it was on my s24 ultra, so it doesn't perform like i was expecting. But the worst thing is the s-pen! I relied on it so much, but now I can't use it. It lags, it glitches and I can't even use to take pictures anymore. I hope these issues are fixed for the s26, if not I'm going to have to try another phone, or worst, a different brand.
Value
2
Response from Samsung USBy R&R Team, August 6, 2025
Hi there Jamesport82, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you every day, and we would love to help you have the best possible experience with your device. We have provided a link to an article to help you with the redesigned S Pen features, maximize the battery life, and speed of your device. We have also provided a link to the full device manual to help you with hand gestures and voice commands you can use with the camera of your device. We have lastly, provided a link to the Samsung Support Team to assist you if your frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US