Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,935 Reviews)
Rating breakdown 20,935 reviews
5 Stars
17,966
4 Stars
2,277
3 Stars
403
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,115 out of
1,293)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
This product is overall wonderful
on August 1, 2025
Posted by: SchellDawn
[This review was collected as part of a promotion.] I love the ease of navigating between notifications and settings from different sides of the screen. The camera is amazing!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good morning g in bb
on August 1, 2025
Posted by: Love69
[This review was collected as part of a promotion.] Urn u ugh luv in m I hutch gn n cv. Urn tv tv because because v unbuttoned ch giving him u in Un bub b b n gn. Ugh I b TV b. N g hiccups GL. IC m gn. N
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast and intuitive
on August 1, 2025
Posted by: Rcallen
[This review was collected as part of a promotion.] Haven't really used the galaxy Ai just yet but I'm learning the phone still
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable and powerful and awsome festures.
on August 1, 2025
Posted by: Hamster78
[This review was collected as part of a promotion.] When it comes to samsung pass it's a game changer. Easy log in and saved cards for easy payments when you don't have your wallet on hand. The camera has increasing zoom and amazing focus system for far pictures and videos. And the Google quick menu helps with translation and a music features to scan in video songs to know on the spot. Also with a voice mode to help use speech to text.
In the keyboard hot bar is also an AI tool to help you type and check your work when you text and use grammer.
All in all this phone is reliable in all fronts from texting to taking videos and pictures as well as assistance from AI.
In the keyboard hot bar is also an AI tool to help you type and check your work when you text and use grammer.
All in all this phone is reliable in all fronts from texting to taking videos and pictures as well as assistance from AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid performance
on August 1, 2025
Posted by: FavoriteTreasures
[This review was collected as part of a promotion.] As with any new phone the battery life is excellent I use my phone all day everyday for communication maintaining the household such as recipe, IOT, news weather reports, looking up information and entertainment. The Galaxy AI features help with quick overviews of information so you can easily decide what you want to dive into further or quickly obtaining the information you need.
I came from a note 9 so there was a big jump in technology but I have to say the fingerprint reader that was built into where the camera was much better on the note 9 than the front fingerprint reader on the s25. Seems like I'm always struggling with the fingerprint reader to get into certain applications. That being said the camera on the s25 is much improved and the clarity of the screen when viewing videos or other information is also much improved. The smart switch feature worked very well and copied over all of my data so I don't feel like I missed a beat on changing phones.
I came from a note 9 so there was a big jump in technology but I have to say the fingerprint reader that was built into where the camera was much better on the note 9 than the front fingerprint reader on the s25. Seems like I'm always struggling with the fingerprint reader to get into certain applications. That being said the camera on the s25 is much improved and the clarity of the screen when viewing videos or other information is also much improved. The smart switch feature worked very well and copied over all of my data so I don't feel like I missed a beat on changing phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on August 1, 2025
Posted by: Jim1987
[This review was collected as part of a promotion.] It works great for my daily work and bills I pay I love the navigation and the speed it has
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Charging port problem
on August 1, 2025
Posted by: Shanshann
[This review was collected as part of a promotion.] I love all the features this phone has. However we have had many problems with the charging ports saying there is debris and moisture in the port when there is not.
Value
4
Response from Samsung USBy R&R Team, August 1, 2025
Hi there Shanshann, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced features of your new device. We have provided links to the Samsung Support Team and your warranty information to help you work towards a resolution for this matter. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and camera
on August 1, 2025
Posted by: Dougie
[This review was collected as part of a promotion.] Galaxy Ultra 25 is an amazing phone..the Galaxy AI is unobtrusive and extremely helpful.
Value
5
Written by a customer while visiting Samsung US