Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(21,128 Reviews)
Rating breakdown 21,128 reviews
5 Stars
18,131
4 Stars
2,299
3 Stars
409
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,120 out of
1,299)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
2
Battery is terrible
on July 18, 2025
Posted by: Pitascorpian
I have to charge the battery multiple times during the day. I even took it to a verizon store, where I purchased to see if there was something wrong, or is something was draining the battery and they could not find anything. I am very displeased with its performance.
Response from Samsung USBy R&R Team, July 18, 2025
Hi there Pitascorpian, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is to have a new device that is not aligning to your expectations. The intelligent battery of your phone should take a short usage period to adjust to your specific consumption and maximize automatically. We have provided links to a few resources to help you with this process manually if this is not your experience. We have also shared links to the Samsung Support Team and warranty information for your device if this continues. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on July 18, 2025
Posted by: GAdawgs
[This review was collected as part of a promotion.] Galaxy AI is amazing on this device.
The phone is awesome.
The phone is awesome.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra phone
on July 18, 2025
Posted by: SamShady
[This review was collected as part of a promotion.] Love the new setup of this phone. Definitely lives up to it's review..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This cell is amazing would definitely recommend
on July 18, 2025
Posted by: Mida2at
[This review was collected as part of a promotion.] My samsung device is fast on video and open any open faster and download
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Great Improvement
on July 18, 2025
Posted by: Thedip
[This review was collected as part of a promotion.] I have been a samsung galaxy phone owner for the past 2 decades and I recently upgraded to the S25 Ultra. This product is phenomenal. The UI have been a user friendly product compared to the S21, S22 and S23 series. The battery life, brightness and camera quality has been tremendously upgraded as well. The seamless transitions between the camera lenses when zooming in or out have been unnoticeable and I'm very happy with my decision to buy this product. And with the new Galaxy AI feature I can't stress enough how helpful and accessible this new AI feature is. The voices are customizable too! I'm excited to see any future changes Samsung has to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on July 18, 2025
Posted by: Elise
Love everything about my phone. Ease of use and all the features .
Written by a customer while visiting Samsung US
Customer Rating
5
Best device to have in your pocket!
on July 18, 2025
Posted by: GadgetFreak
[This review was collected as part of a promotion.] This phone exceeds all expectations and can handle any task. Fast hardware with amazing graphics. Galaxy AI takes it over the top. Photo and video editting done on a mobile device with ease! Best phone out!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 18, 2025
Posted by: Hammy74
[This review was collected as part of a promotion.] The new Galaxy AI is awesome, really helps when searching golf courses by breaking down reviews in am overview. Streaming on this device is flawless! The camera is perfect takes 1000x better pictures than those fruit phones. My Mother -In-Law always wants me to take pictures with my phone because they turn out so much better.
Value
5
Written by a customer while visiting Samsung US