Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(21,734 Reviews)
Rating breakdown 21,734 reviews
5 Stars
18,645
4 Stars
2,367
3 Stars
425
2 Stars
134
1 Star
163
86%of customers recommend this product.
(
1,123 out of
1,302)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Charging port does not work.
on June 30, 2025
Posted by: RAUL281
[This review was collected as part of a promotion.] I had the S23 ultra with no problems and with this one the charging port went out after a few months.
Value
3
Response from Samsung USBy R&R Team, July 3, 2025
Hi there Raul281, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to the Samsung Support Team and your warranty information to assist you in working towards a resolution for your charging port. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone bad screen
on June 30, 2025
Posted by: Nxypnn1010
[This review was collected as part of a promotion.] The phone itself is amazing, lasts all day with constant usage. It's fast and looks good. The picture quality is phenomenal. The only bad thing is how easy the screen scratches. I used it for a few days without s screen protector, and it scratched from barely being used and I don't even know from what since I was handling it with extreme care.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25 Ultra phone review
on June 30, 2025
Posted by: Angel810
[This review was collected as part of a promotion.] I genuinely love the s25 Ultra. The freatures are super amazing. The camera quality is super dope definitely better then the previous versions. Overall i love the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful device
on June 30, 2025
Posted by: AtticusLake
[This review was collected as part of a promotion.] Galaxy AI is head and shoulders above the competition and this phone is everything I wanted coming from the 24 ultra. The rounded corners and flat sides are perfect. The camera setup is extremely capable and the phone has the ability to handle just about anything you can throw at it. The screen is amazing and I couldn't be happier with this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 30, 2025
Posted by: Bubbsie
[This review was collected as part of a promotion.] I use my S25 Ultra for almost everything, I use it for monitoring diabetes, zoom meetings for telehealth, writing using the Galaxy Ai feature in social media to help writing stories, taking photos the cameras are amazing. I have in my opinion the best phones I also have a S24Ultra these are all I buy now..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on June 30, 2025
Posted by: Onheo2
[This review was collected as part of a promotion.] As a loyal Asus Zenphone owner, I am impressed by the capabilities of the S25 Ultra. So much so I have switched to Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on June 30, 2025
Posted by: RayzUltra
[This review was collected as part of a promotion.] I use my phone to watch movies, sports and reading. Camera is phenomenal. I like AI as it gives a different perspective. Size is great. I have zero complaints. I love my Ultra! Thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra review - excellent phone so far
on June 30, 2025
Posted by: Sspriegel319
[This review was collected as part of a promotion.] I got my new samsung galaxy s25 ultra and it has been great. It works much better than my Samsung s23 ultra that I constantly had problems with. I can make calls that do not fail, send messages and use my data all without issue.
The face recognition and print recognition works so much better. All my data was easy to transfer.
I have not had a chance to use the new galaxy AI but hope to do so soon.
Value
5
Written by a customer while visiting Samsung US