Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(21,760 Reviews)
Rating breakdown 21,760 reviews
5 Stars
18,667
4 Stars
2,371
3 Stars
425
2 Stars
134
1 Star
163
86%of customers recommend this product.
(
1,123 out of
1,302)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
3
Good phone but has its glitches...
on June 30, 2025
Posted by: Dziadzia
[This review was collected as part of a promotion.] This s25 ultra replaced my galaxy s23. Like it but has way more glitches than my s23. The camera takes really crisp photos and videos. The Galaxy AI is super cool. Not real familiar with it yet but learning more daily. Downside is my phone call quality is trash as I drop many calls in 5g UW service. And a lot of websites flicker and they do not when Im using another phone at the same time!! If you looking to get the Galaxy S25 Ultra I personally would wait a bit longer and see if these issues get resolved first.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi there Dziadzia, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are so pleased with the photo and video quality you are seeing with your new device. We would love to help you with the features or experiences that are causing frustration for you, and we have provided links to resources to help you with your calls and the smoothness and speed of your device. We have also shared a link to the Samsung Support Team if you continue to experience these frustrations, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung S25 Ultra is a true gem to own!
on June 30, 2025
Posted by: PetMomma1969
[This review was collected as part of a promotion.] I have owned my S25 Ultra for about 2 months, and it has been nothing but a great experience! From the best photo features, to the fast and efficient system, it is one of the best phones I have ever owned. The AI features have been such a help in searching for items and even research about the collectibles I own. Keep up the good work Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flagship Phone
on June 30, 2025
Posted by: BucknBeast
[This review was collected as part of a promotion.] I've had almost all of the Galaxy line by upgrading every year and this phone is far the best. Hands up to Samsung. There Galaxy AI works wonders.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the S25 Ultra
on June 30, 2025
Posted by: Kilemal
[This review was collected as part of a promotion.] I use my S25 Ultra for both personal and work use. Battery lasts all day and paired with a samsung 25 watt charger, it charges my phone super fast. The screen looks awesome, HD/4K movies look clear and vibrant . The 200 Megapixel camera is amazing, im the member of my family that everyone asks to take family pictures. I use Galaxy AI for everything, from figuring out what to cook for dinner with what I have available on my fridge to find out sport scores or how to fix a broken toilet, its very intuitive. If youre on the fence on which phone to upgrade to, get the S25 Ultra, you wont regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone can do everything I need it to!
on June 30, 2025
Posted by: BusyGuy
[This review was collected as part of a promotion.] I use my phone for work, playing games, and school. My phone can do it all and does it all well. The camera is amazing. My friends ask to use my phone when taking pictures.
I love using Galaxy AI. Got a question about anything? I just ask my phone, I get the answers, and I move on. Its so quick, easy, and helpful!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on June 30, 2025
Posted by: Bex2025
[This review was collected as part of a promotion.] I love the camera quality on the phone, and the best face features with the new ai.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market
on June 30, 2025
Posted by: Ultrasam
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra, released on February 7, 2025, is Samsung's top-tier flagship smartphone for the year, succeeding the Galaxy S24 series. It was announced alongside the S25 and S25+ at the Galaxy Unpacked event in January 2025.
Here's a review of its key features and aspects:
Design and Durability:
* Refined Aesthetics: The S25 Ultra features a subtly refined design with slightly more rounded edges than its predecessor, aiming for a sleeker and more comfortable feel.
* Premium Materials: It boasts a tough titanium frame and reinforced Corning® Gorilla® Armor 2 display glass, making it highly durable.
* IP68 Rating: The device retains its IP68 water and dust resistance, offering peace of mind in various environments.
* Integrated S Pen: As expected for an Ultra model, the S Pen remains integrated, providing enhanced productivity and creative capabilities.
Display:
* Stunning Visuals: The S25 Ultra sports a 6.9-inch LTPO Dynamic AMOLED 2X screen with a resolution of 3,120 by 1,440 pixels. This is a slight increase in size from the S24 Ultra.
* Exceptional Brightness: With a peak brightness of 2,600 nits, the display is incredibly vibrant and easily viewable even in direct sunlight, aided by an anti-reflective coating.
* Reduced Bezels: Samsung has reduced the bezel thickness by 15%, resulting in a more immersive, almost edge-to-edge screen experience.
* Variable Refresh Rate: It features a 120Hz variable refresh rate for smooth scrolling and responsiveness
Here's a review of its key features and aspects:
Design and Durability:
* Refined Aesthetics: The S25 Ultra features a subtly refined design with slightly more rounded edges than its predecessor, aiming for a sleeker and more comfortable feel.
* Premium Materials: It boasts a tough titanium frame and reinforced Corning® Gorilla® Armor 2 display glass, making it highly durable.
* IP68 Rating: The device retains its IP68 water and dust resistance, offering peace of mind in various environments.
* Integrated S Pen: As expected for an Ultra model, the S Pen remains integrated, providing enhanced productivity and creative capabilities.
Display:
* Stunning Visuals: The S25 Ultra sports a 6.9-inch LTPO Dynamic AMOLED 2X screen with a resolution of 3,120 by 1,440 pixels. This is a slight increase in size from the S24 Ultra.
* Exceptional Brightness: With a peak brightness of 2,600 nits, the display is incredibly vibrant and easily viewable even in direct sunlight, aided by an anti-reflective coating.
* Reduced Bezels: Samsung has reduced the bezel thickness by 15%, resulting in a more immersive, almost edge-to-edge screen experience.
* Variable Refresh Rate: It features a 120Hz variable refresh rate for smooth scrolling and responsiveness
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone I've Owned
on June 30, 2025
Posted by: WrayVitki
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is the best phone I've ever owned. The built in Galaxy AI is an amazing phone enhancing resource, making tasks easier, and it's very helpful.
The camera is hands down the best camera I've ever had on a phone, it's pictures are amazing and vibrant, and with the AI tools, the pictures are outstanding. I take photos as a hobby and I love the camera. Not going to lie, you have to poke around and play with it to figure out all the capabilities of it, but once you do it's sweet.
The video capabilities are pretty cool too, there's a ton of tools and features that you can use to make professional looking video.
The One UI 7 on it is nice, but with the good lock app, the phone is completely customizable. I highly recommend you download that app, it's a great accessory to an amazing phone.
I don't regret spending the money on this phone, it's completely worth it. I give it 11/10.
The camera is hands down the best camera I've ever had on a phone, it's pictures are amazing and vibrant, and with the AI tools, the pictures are outstanding. I take photos as a hobby and I love the camera. Not going to lie, you have to poke around and play with it to figure out all the capabilities of it, but once you do it's sweet.
The video capabilities are pretty cool too, there's a ton of tools and features that you can use to make professional looking video.
The One UI 7 on it is nice, but with the good lock app, the phone is completely customizable. I highly recommend you download that app, it's a great accessory to an amazing phone.
I don't regret spending the money on this phone, it's completely worth it. I give it 11/10.
Value
5
Written by a customer while visiting Samsung US