Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(22,184 Reviews)
Rating breakdown 22,184 reviews
5 Stars
19,029
4 Stars
2,423
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,125 out of
1,306)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Posted by: Anonymous
from Maryland
Expertise:Expert
Verified Purchase:Yes
It works fine except with TikTok suddenly a video stays in the background and never stops playing even if I close the app even in the task manager and I have to restart the device, It has already happened to me twice.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Smartphone
on June 4, 2025
Posted by: yhpjxwl25
[This review was collected as part of a promotion.] This phone does it all! The screen is bright, vivid, and clear. The camera is one of the best on the market. The Galaxy AI features are cool, need to work out the bugs, but useful. Overall I'm very happy with this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on June 4, 2025
Posted by: Franco
[This review was collected as part of a promotion.] This new phone boasts incredible features that are sure to impress. The camera technology is truly groundbreaking, capturing stunning images with remarkable detail. Its processing speed makes multitasking seamless and effortless. The vibrant display brings content to life with vivid colors and clarity. It's an exceptional device that pushes the boundaries of mobile technology. The Galaxy AI technology works wonderfully and is well integrated to the point where it is very helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product exceptionally blew my mind.
on June 4, 2025
Posted by: Andres
[This review was collected as part of a promotion.] The samsung galaxy AI made it easy to use. I use my device for mostly everything from gaming to watching videos and streaming. I really enjoy my device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Latest smartphone technology from a global icon.
on June 4, 2025
Posted by: KpopRocks
[This review was collected as part of a promotion.] I'm utilizing the latest Galaxy flagship smartphone with its high performance prowess to communicate with interests while enjoying media with the highest entertainment enhancing technology on the market. I'm proud to show off my Samsung Galaxy S25 Ultra. I've yet tapped into the full potential of Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love that I can customize everything
on June 4, 2025
Posted by: Nissyluxx
[This review was collected as part of a promotion.] Love how AI has helped me with captions and suggestions for my marketing platform. Can customize text and pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my new galaxy s25 Ultra ai is great and gem
on June 4, 2025
Posted by: Skrl07
[This review was collected as part of a promotion.] I absolutely love my Galaxy S25 Ultra. I'm really impressed with all its AI features and I use Gemini every day. The camera is top-notch and the screen is amazing. The battery life is excellent, and it charges super fast with the fast charger. Plus, the phone just works so well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible battery life
on June 4, 2025
Posted by: Judy
from Dalton, GA
Expertise:Intermediate
Love the features of the phone. My problem is the battery life. If I use it very much it only lasts half a day until I have to charge. Surely there is something that can be done to rectify this. I could easily give this phone 5 stars if the battery could keep up with my s24
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, June 5, 2025
Hi there Judy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every dayand a vital part of your continued usage and enjoyment. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US