Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,822 Reviews)
Rating breakdown 23,822 reviews
5 Stars
20,437
4 Stars
2,619
3 Stars
451
2 Stars
143
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Samsung 25 ultra
on April 12, 2026
Posted by: Xero07
[This review was collected as part of a promotion.] Galaxy AI works great most of the times. The reasons of giving this rating is due to the pen is not Bluetooth like previous Samsung models.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera and Battery Life
on April 13, 2026
Posted by: BlackBeauty
[This review was collected as part of a promotion.] The camera is absolutely amazing. I battery life is very good as well, but for me it all about capturing priceless and precious moments which it does all so well!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has been great all around
on April 14, 2026
Posted by: Taylorr
[This review was collected as part of a promotion.] Great phone, love the battery life the external speakers could be better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on April 14, 2026
Posted by: Travislelesch2280
[This review was collected as part of a promotion.] Love the phone best phone I've ever owned ...galaxy ai is my favorite thing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great for gaming!
on April 17, 2026
Posted by: crossds
[This review was collected as part of a promotion.] I use my device for regular tasks, but I also like to do gaming on this device. There's plenty of storage to store all the games and other apps that I use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Downgrading from Note 9
on April 19, 2026
Posted by: Travis F
from USA
Expertise:Expert
"Upgraded" from a Note 9 and doesn't really feel like much of an upgrade.
Pros:
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
Cons:
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Travis F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that upgrading to a new device can come with some frustrations as you adjust to the changes and work to align the device to your needs. We have provided links to troubleshooting guides for the fingerprint reader, blurry photos, and new S Pen features available on your device. We have also shared links to the complete manual and the Samsung Support Team to assist you with the additional capabilities, alignment of settings, and answering any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Works as well as a computer
on April 28, 2026
Posted by: Hate2shop
[This review was collected as part of a promotion.] I appreciate that my experience with AI seems very helpful and hopefully not a surreal response to my questions. I'll see what happens if I decide to use them for important correspondence to get the assistance I need
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra phone
on April 28, 2026
Posted by: Downstigger
[This review was collected as part of a promotion.] I love my new phone. The value is extraordinary. I have not used all the features, but I have no regrets.
Value
5
Written by a customer while visiting Samsung US