Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Average customer rating
4.3
(1,759 Reviews)
Rating breakdown 1,759 reviews
5 Stars
1,107
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Customer Rating
2
I like the design but the screen keeps breaking
on May 1, 2023
Posted by: No1ofconsequenz
[This review was collected as part of a promotion.] I like the phone and enjoy the features. I wish I could use gpay when the phone is folded shut. I also think that voice command does not work as well as my pixel. Other than that it's a great phone other than the nye having to continuously replace the screen.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Hello there No1ofconsequenz, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. I know it must be crazy to hear this, but Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a devoted Samsung customer.
- Debra
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- Debra
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Written by a customer while visiting Samsung US
Customer Rating
5
Conversation starter
on October 18, 2022
Posted by: Qwick2
from San Diego, CA
[This review was collected as part of a promotion.] Ok...I admit I like eye catching gadgets. And yes, that is probably true of mist people who buy a flip smart phone. But guess what, it does all the things I need it to do as well as be cool...all at the same time.
Does it make phone calls...yep
Send texts...yep
I like that my screen is protected when closed. The wireless charging comes in handy. The pictures are really good...I'm not a huge picture taker but the few I have are very crisp.
Oh, and I can surf the internet to avoid eye contact with strangers while waiting at the doctor's office...basically the only reason we all own phones.
Does it make phone calls...yep
Send texts...yep
I like that my screen is protected when closed. The wireless charging comes in handy. The pictures are really good...I'm not a huge picture taker but the few I have are very crisp.
Oh, and I can surf the internet to avoid eye contact with strangers while waiting at the doctor's office...basically the only reason we all own phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Battery improvement that needed.
on October 24, 2022
Posted by: Munkh
I purchased the Z Flip4 on the first day they started their pre-order process. Traded in my old Z-Flip3 and loving my current device.
Battery life improvement is a huge benefit for me since I use my phone heavily during my work. Used to carry around power bank but I carry no longer. Its not like the battery capacity has doubled or something like that. Just the improvements on supercharger made that difference.
Also, splitting the screen and using 2 apps simultaneously has never been easier. With the upgrade on the processor the phone is powerful. I use the split screen feature on my daily routine.
Design wise its pretty similar to Z Flip 3, with minor changes. I do not feel that different.
Design wise its pretty similar to Z Flip 3, with minor changes. I do not feel that different.
Lastly, the small screen is actually usable. I sometimes run some games on the smaller screen. (auto, no way u can play manually on this small screen).
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Flip 4 comes unhinged
on October 6, 2022
Posted by: Doctor Rocket
from Snohomish, WA
Expertise:Expert
[This review was collected as part of a promotion.] As soon as I received the Flip 4, I put it into a full body cover including hinge, yet 1 month later the left side hinge popped out of it's socket so that the phone can only open up halfway. Nobody local has parts, so I have to mail it in for service.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services, often times they are able to accommodate in home, or walk-in visits for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services, often times they are able to accommodate in home, or walk-in visits for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
4
Love the color and flip
on October 6, 2022
Posted by: STEVEN J
from Waco Texas
Expertise:Beginner
[This review was collected as part of a promotion.] Got on release day. Had the flip 3 5 g before. Hoping for better battery life but no. Love the phone hate the short battery life.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it....
on January 14, 2023
Posted by: vwcrafty
from Manhattan Beach, CA
I've had this phone for 4 months and twice already the LED has malfunctioned/broken rendering the phone inoperable and requiring the phone to be replaced. If you get this product, definitely get coverage on it. I have been a Samsung loyalist for over a decade, but this phone makes it difficult to remember why.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 18, 2023
Hi Vwcrafty,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your thoughts are valued as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your thoughts are valued as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2
Great phone, Less durable than last version
on September 28, 2022
Posted by: Mike
from Minneapolis
Expertise:Expert
I picked up the Flip 4 after a year of using the Flip 3. Flip 3 was dropped about once or twice a month as per usual with me and phones. Accidents happen. Flip 3 seemed fine though. Was using a case, no real damage noticed. First 2 months with my Flip 4, dropped a couple times, but the other day I set the phone on the couch and it slipped off the side, fell on the hinge while closed, and then could not open the phone fully anymore, also resulting in damaged screen. I checked online and many people are getting the same issue. hopefully they fix this for cheap.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 29, 2022
Hi Mike,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I've attached the link to our warranty department below, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. I've attached the link to our warranty department below, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Wow
on October 28, 2022
Posted by: Peaches
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] My husband got this for me about a month ago. What a difference compared to my s20 5g. So modern and conveient and sleek. I had so many people ask me to demonstrate the phone or inquire what it was .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US