Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Average customer rating
4.4
(1,569 Reviews)
Rating breakdown 1,569 reviews
5 Stars
1,002
4 Stars
357
3 Stars
98
2 Stars
48
1 Star
64
88%of customers recommend this product.
(
429 out of
489)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Customer Rating
4
Cool, unique phone
on January 10, 2023
Posted by: JStar
from Miami, FL
I have always been intrigued about this phone ever since it came out and have wanted one. I got mine as a Christmas gift. So far I love this phone. I haven't yet figured out all the neat tricks and gadgets the phone has to offer but I am truly happy to have this phone. The convenience in size really is my favorite part.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Small and practical
on January 10, 2023
Posted by: Amoebamom
from California
The folding screen makes it very useful in different situations and very practical for storing👌
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Hinge Problem!!!!!!
on January 12, 2023
Posted by: Susie
from Joliet IL
Expertise:Intermediate
I bought this phone when It first came out and I was super excited. I actually switched from IPhone to Samsung since I was very intrigue with the flip design. WORST DECISION EVER!!! I rarely drop my phone and the one time I do from a not so high distant. The hinge broke and I could no longer fold. It would only go half way. Customer Service was very helpful and luckily I did not have to pay out of pocket to get it fix due to the Warranty. A month Later here I am again and now I hear a click everytime I open and close my phone. Now I have to go back and get it fix AGAIN and that is all in a span of 5 months. I am totally ready to switch back due to this continuous issue.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi Susie,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Flip4 won't open to see full screen
on January 14, 2023
Posted by: Cesar
from Oregon
Expertise:Intermediate
I bought my Samsung galaxy flip4 3 months ago not very happy with it battery won't last long not only that one night I set my alarm clock for work the next morning and I tried to open the phone and it didn't open all the way so I requested a shipping label to send it back to get it checked and I've been checking on UPS website to see the status of delivery and and it says that delivery is in process I checked again and still says the same thing am not sure what's going on ever since Samsung came out their cellphones I've been very happy with them until now that I purchased the new Samsung galaxy flip4 and had to send it back because it wouldn't open all the way like it should to see the full screen right now am using my Samsung galaxy z fold2 until Samsung gets my flip4 and see why it won't open completely to see fullscreen.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Cesar,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them to check on the status of your device, or for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them to check on the status of your device, or for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best Flip for 2023
on January 15, 2023
Posted by: Jeremy
from New York, NY
Expertise:Expert
Everyone's review will be different and mostly negative due to how they treat their devices, and they will report a bad review but not me. Here is my honest review. I have had this device since launch, and I have no issues with it. Treat your phone with care and it will last long. I recommend to open and close the device normally and not try that one handed stuff like in the youtube reviews. Next, have a case on the phone. Yes it feels good without a case but you never know when your phone will drop. The flip 4 runs with a 8 Gen+ which gives the device fast processor when having multiple apps open or in use. Battery life is good depending how you use your device. If you are a heavy user with games and social media then yes your device will run out of juice faster than expected. If you are an average user that uses the device for just calls and text, checking emails and light browsing then the phone will last good 8-9 hrs tops. The Flip 4 has a 3700 mAh battery which has improved from the flip 3. While most android devices have bigger battery than this, Samsung makes up for it with Super Fast charging. For the 1st time the flip can super fast charge. The flip 4 can do everything a non flip phone can do and more. Yes, you can game take photos and videos, etc. This compact phone folds in half and opens to a beautiful 6.7 inch display. I struggled with the device at first finding myself to charge my device 2-3 days depending on my usage but i fall for the form factor as it slips right into my pocket. This device is not dust or dirt proof so you have to take extra care of it especially when going to the beach or if you live in a area with dust particles such as gravel or construction site. Overall I say try this device. You have 14 days to test it and if it doesnt' work out just return it for a full refund. Do not miss out the experience because you see other negative reviews. Just remember have a case for it, open the phone with 2 hands, follow the care instructions when first setting up the device. Happy flipping
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Decision!
on January 17, 2023
Posted by: Elda
from Laredo, TX
Expertise:Expert
I bought this device 4 months ago, it has been replaced 4 times since then because the phone keeps getting stuck in a L position. The screen unsticks itself from the center and the phone starts going haywire until the screen stops working. 4 months and I have only been able to use the phone for an actual month. Worst decision I have ever made.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 18, 2023
Hi Elda,
We appreciate you taking the time to give your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance.
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to give your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance.
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Small size
on January 19, 2023
Posted by: RoRo
I love my new Galaxy Z flip4 fits right in my pocket
Written by a customer while visiting Samsung US
Customer Rating
1
Not for every day use!!!
on January 20, 2023
Posted by: Hmuhammad
from Houston
Expertise:Expert
I mean it looks great love the ideal but the fact of the matter is that Samsung needs to go back to the drawing board. The hinges were made smaller on the 4 compared to the fold 3 which causes the screen to lift and blanks out the screen. In a 3 month period I have 2 of these devices and can't seem to get around this screen issue 🙃 I WANT MY NOTE BACK !!!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 25, 2023
Hi Hmuhammad,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they have had a less than idea experience. Please reach out to Samsung Support, which I've attached below, for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they have had a less than idea experience. Please reach out to Samsung Support, which I've attached below, for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US