Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Average customer rating
4.4
(1,569 Reviews)
Rating breakdown 1,569 reviews
5 Stars
1,002
4 Stars
357
3 Stars
98
2 Stars
48
1 Star
64
88%of customers recommend this product.
(
429 out of
489)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Customer Rating
1
Broke after 3 Months
on January 4, 2023
Posted by: JCDcx
from Daly city, ca
Expertise:Expert
Broke after three months of normal use (never dropped). I thought it was really cool until the screen cracked along the crease and the top half of the screen became unresponsive. I'm going in for repair tomorrow, depending on the cost, I'd rather have a regular phone. The flip technology is just not there yet
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi JCDcx,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. As you've already spoken with someone regarding the repair of your device, I've attached the link to Samsung Support. Please reach out to them if you need any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. As you've already spoken with someone regarding the repair of your device, I've attached the link to Samsung Support. Please reach out to them if you need any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on January 4, 2023
Posted by: TamiB
from Daytona Beach, FL
Expertise:Intermediate
I got this for my Christmas present and I love this phone. It's chic and trim and the purple color is beautiful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE MY PHONE!
on January 4, 2023
Posted by: CedGsWifey
from Nacogdoches, TX
Expertise:Intermediate
I've had my phone for about 3 weeks now and I am in love with it! The fact that it's foldable to become small was the first thing that caught my eye because I was looking at going smaller. But, don't let the smallness when folded fool you because you are not giving up any screen space when unfolded. Some people mentioned the fold crease would bother them, before I got mine. I don't even notice the fold crease on the screen unless I am actually looking for it. So far I am very happy with my decision to get this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on January 4, 2023
Posted by: Patty S
I've had this phone 3 weeks, and so far, I like it.
Written by a customer while visiting Samsung US
Customer Rating
5
Tough as nails!
on January 8, 2023
Posted by: Dansnet
from Chicago Suburbs
The exterior of the phone is a little slipperier so it did get dropped a lot until I got used to that. Not a scratch on it. The flip is fine..I haven't quite worked with the "selfie screen" enough.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed.
on January 9, 2023
Posted by: Pspp
from FLORIDA
Expertise:Expert
I bought this phone in September/Oct. Such high expectations
Looks nice. Hinge broke but when they attempted repair it was with several parts it was unrepairable. Its extremely fragile.
Looks nice. Hinge broke but when they attempted repair it was with several parts it was unrepairable. Its extremely fragile.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 11, 2023
Hi PsPP,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we strive to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, enjoy 24/7 Expert support and replacements as soon as next business day. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we strive to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, enjoy 24/7 Expert support and replacements as soon as next business day. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Worth every penny.
on January 9, 2023
Posted by: Bird lady
from Cascade mountains
Expertise:Beginner
I absolutely love everything about it! It even comes in my favorite color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on January 9, 2023
Posted by: Rob14
This phone is sleek, compact and fits my hand well. The interface and software is exactly what I love about samsoung. Having a flip phone for the first time since '09, was a surprisingly smooth transition. The crease isn't really that noticeable to me, and the structure of the phone feels durable. I look forward to future updates of the flip.
Written by a customer while visiting Samsung US