Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Average customer rating
4.4
(1,569 Reviews)
Rating breakdown 1,569 reviews
5 Stars
1,002
4 Stars
357
3 Stars
98
2 Stars
48
1 Star
64
88%of customers recommend this product.
(
429 out of
489)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Customer Rating
2
Make sure you try this out in the store
on May 1, 2023
Posted by: Ifyouonlyknew
[This review was collected as part of a promotion.] Initially I was super excited to get this phone do to the compact nature of it and the flip feature. It might not be for me but wanted to mention some things, once folded its kinda bulky in your pocket and there is a slight screen warp at the fold crease. All in all it's a good phone but thinking I want my full size phone back.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Greetings Ifyouonlyknew, thank you for finding the opportunity to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your feedback as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Believe it or not, Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Pretty crazy, right? Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us, if you would like further assistance, or if you have any questions for us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
2
Z Flip phone
on May 16, 2023
Posted by: Vixen455
[This review was collected as part of a promotion.] I am a samsung lifer. I use my phone for work and for personal usage, especially taking pictures. I have never had an issue, technical, issue with the samsung phones. I purchased my husbands z flip 3 than 4. The z flip 3 screen stopped working about 6 months after getting it, so I replaced it with a z flip 4 and within 2 months that screen went black. We cannot access any information on that phone and now I'm stuck paying for 2 phones that don't work.
For me I'll stick to a regular samsung phone with a great camera.
For me I'll stick to a regular samsung phone with a great camera.
Response from Samsung USBy Debra, Social & Commerce, May 17, 2023
Aloha Vixen455,
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection. Samsung Care+ is great for those unexpected situations we sometimes find ourselves in like leaving your phone behind somewhere while running errands, dropping and shattering your screen, having it stolen, and/or taking an impromptu dip in the ocean with your phone still in your hand. Talk about the ultimate peace of mind when it comes to protecting your investments! For your convenience I have included a link to an article titled, "Care for your Samsung foldable phone" that contains a wealth of knowledge in regard to caring for your phones. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy
on May 30, 2023
Posted by: Tam2000
from Texas
Expertise:Intermediate
This phone is trash. Everyone I know who has one has had issues. Only had this phone since Nov. 2022 and now it takes 6 hrs for my battery to charge
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, May 31, 2023
Hey there Tam2000,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below to articles that have a plethora of information to help you maximize your Galaxy battery life. Be sure to check them out when you can! If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below to articles that have a plethora of information to help you maximize your Galaxy battery life. Be sure to check them out when you can! If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 29, 2023
Posted by: Lovesamsung
[This review was collected as part of a promotion.] Really love use this new phone, its light, powerful and even more usable compare to flip 3. Good in daily usage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is amazing! Only problem is battery life
on September 17, 2023
Posted by: Myrtle
[This review was collected as part of a promotion.] I use my phone for everyday use. So I make phone calls with it watch youtube and play a game occasionally here and there.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Screen cracking battery life terrible
on January 14, 2023
Posted by: Fill
from Illinois
Expertise:Intermediate
Have had the phone for a few months and the screen is starting to crack at the fold. Also battery life isnt good at all even with minimal use during the day while im at work. I would trade it in if i could. My galaxy s22 was so much better
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
I like the design but the screen keeps breaking
on May 1, 2023
Posted by: No1ofconsequenz
[This review was collected as part of a promotion.] I like the phone and enjoy the features. I wish I could use gpay when the phone is folded shut. I also think that voice command does not work as well as my pixel. Other than that it's a great phone other than the nye having to continuously replace the screen.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Hello there No1ofconsequenz, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. I know it must be crazy to hear this, but Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Conversation starter
on October 18, 2022
Posted by: Qwick2
from San Diego, CA
[This review was collected as part of a promotion.] Ok...I admit I like eye catching gadgets. And yes, that is probably true of mist people who buy a flip smart phone. But guess what, it does all the things I need it to do as well as be cool...all at the same time.
Does it make phone calls...yep
Send texts...yep
I like that my screen is protected when closed. The wireless charging comes in handy. The pictures are really good...I'm not a huge picture taker but the few I have are very crisp.
Oh, and I can surf the internet to avoid eye contact with strangers while waiting at the doctor's office...basically the only reason we all own phones.
Does it make phone calls...yep
Send texts...yep
I like that my screen is protected when closed. The wireless charging comes in handy. The pictures are really good...I'm not a huge picture taker but the few I have are very crisp.
Oh, and I can surf the internet to avoid eye contact with strangers while waiting at the doctor's office...basically the only reason we all own phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US