Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Average customer rating
4.4 out of 5
4.4
(1,569 Reviews)
Open Ratings Snapshot
Rating breakdown 1,569 reviews
5 Stars
1,002
4 Stars
357
3 Stars
98
2 Stars
48
1 Star
64
88%of customers recommend this product. 
(
429 out of 489
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Customer Rating
5 out of 5
5
Not what I was expecting
on September 17, 2023
Posted by: Divin9Nin9
[This review was collected as part of a promotion.] I'm so happy with my Galaxy Z flip 4! It's such a great phone with amazing specs, like the 6.7-inch Dynamic AMOLED display, the 12 MP dual rear cameras, and the 3300 mAh battery. It's also super compact and easy to carry around, unlike some bulky phones out there. I love how it flips open and closed with a satisfying snap. It feels like a futuristic gadget from a sci-fi movie.
The only thing that I noticed is that my Galaxy fold 3 seems to get better service in some areas. I don't know if it's because of the antenna design or the carrier compatibility, but sometimes I have trouble getting a good signal with my Z flip 4. It's not a deal-breaker for me, but it's something to keep in mind if you're planning to buy this phone.
Overall, I think the Galaxy Z flip 4 is one of the best phones I've ever had, second only to the Fold series. It's a perfect blend of style and functionality, and it makes me feel like I'm living in the future. If you're looking for a phone that will wow your friends and family, you should definitely check out the Galaxy Z flip 4.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love the speakers camera and battery
on September 19, 2023
Posted by: Will4life
[This review was collected as part of a promotion.] The speakers sound amazing and the battery lasts all day, I love the camera and I realy love using flex node to take pictures
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nice pocket sized phone
on September 21, 2023
Posted by: MartinO
[This review was collected as part of a promotion.] The phone started out well. Now it is starting to slow down. On the screen, the crease is not even noticeable, I got used to it.It is nice to fold up in a more compact size and place in the pocket.
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 27, 2023
Hi there Martino, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear how much you enjoyed your device initally and we would love nothing more than to help you troubleshoot the slowness you mentioned. Our first recommendation would be to see about freeing up some storage or expanding your storage capacity. We have provided a link to the Samsung Support Team to help you with setup or details if this is an option you would like to explore. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
This product is ok, I'm only on my second phone.
on September 22, 2023
Posted by: Thebomb
[This review was collected as part of a promotion.] My phone take great photos but like I said before watch out for the fold that may ruin your phone. My phone started getting a black line in the fold area. After a couple of days I couldn't touch anything above the line. Samsung sent me a new phone right away and I haven't had that issue as of yet.
Value
3 out of 5
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hi Thebomb, we are grateful to you for sharing your thoughts with us about your Samsung Galaxy Z Flip4. We are so happy to hear how much you are enjoying getting great photos or videos on your device. We have shared a link below we find helpful for some of our customers that highlight care measures we recommend for foldable devices. We have also included a link to the Samsung Support Team if you have any questions or would like further assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Can always relie on samsung to get it right
on September 23, 2023
Posted by: Alilsicr
[This review was collected as part of a promotion.] U expect when buying a folding phone for there to be sum sorta downside in its performance ect however I can thts not the case with this phone if anyone can get it right its samsung to its seemingless features and folding screen to its performance all believe its all around a great affordable phone for anyone looking for sumthing special on the market all the great features of a samsung packed into a small compact item easy to transport and fit in ur pocket
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Awful
on October 13, 2023
Posted by: Sharon
Screen broke after 6 months of use will cost a fortune to fix
Response from Samsung USBy Social Commerce, October 16, 2023
Hi Sharon, thank you for your feedback on your Samsung Galaxy Z Flip4. We understand how frustrating it can be when your device isn't functioning as intended or incurs some damage. We do offer a one year warranty on all of our devices to cover manufacturing defects. Without knowing who you have spoken regarding the repair of your device, we have provided links to the warranty information and the Samsung Support Team to determine all of your options and help determine what options best fits your needs and lifestyle. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Warranty conditions not helpful.
on November 2, 2023
Posted by: Adriana
So disappointed about Samsung. They have voided the warranty just because there are a few marks on the screen with no connection whatsoever with the folding line being cracked or battery issues. So be very careful, if you don't get extra Insurance don't bother to buy, it will not last and it's very expensive to repair. The warranty will not cover anything if you have any kind of marks on the screen. I am stuck with one more year of credit with a phone I will not be able to use soon. This definitely is the last Samsung I bought.
Response from Samsung USBy Social Commerce, November 3, 2023
Hello Adriana, we are grateful to you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. We understand how important the durability of your device is to your enjoyment and continued usage. We have provided for clarity the full warranty information below that covers a one year period for all manufacturing defects. We have also provided a link to the Samsung Support Team if you have further questions regarding your warranty or options available for your repair. We have also shared a link we find helpful for people making the switch from standard to foldable devices. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (34) ratings-only reviews
Overall Customer Rating
4.8 out of 5
4.8
Would recommend? Yes
(
7  out of  7
)
Design
4.7 out of 5
4.7
Features
4.6 out of 5
4.6
Performance
4.7 out of 5
4.7
Value
4.4 out of 5
4.4
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