Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Bora Purple
Customer Rating
2
Delaminating screen protector
on August 3, 2023
Posted by: RayB
Expertise:Intermediate
I've had this phone about 11 months. I was warned to avoid the Z Flip 4 device by a salesman who had the Z Flip 3 and he complained about the poor performance of the factory screen protector which delaminates in the crease. I figured the newer model Flip 4 would have resolved such problems, but after about 4 months of gentle use I learned I was wrong, and the same thing happened to my phone. It has soured me on folding phones generally, and Samsung phones particularly, because since this was a known problem in the prior generation models, they should not have created new phones without fixing the issue. I will likely move on to another phone brand after about 15 years as a loyal Samsung guy. Other minor issue lately is the phone sometimes gets incredibly hot when charging and running Android Auto in the car. The protective Otterbox case would not stay in place after 6 months, and thus it had to be removed. Overall, the worst mobile phone experience I have ever had.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2023
Hi there RayB, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. Your feedback is crucial to us as we strive to continue to innovate our product line to provide the best possible experience to our customers. With the release of the Samsung Galaxy Z Flip4 extensive stress testing was done to ensure the device would withstand up to 200,000 open and closings with no adverse effects to the hinge and display. We have provided a few links we believe will be helpful to make the most of your Samsung Z Flip4. The first link is to an article with care instructions and tips for foldable devices specifically. We have also included a link to an article with tips to keep your device at the optimal operating temperature. Lastly, we have included a link to the Samsung Support Team to help troubleshoot your difficulty with Android Auto you mentioned. They can work with you to determine with your specific car where this difficulty may be stemming from. Thank you for being a loyal Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It's great
on August 11, 2023
Posted by: hehe1oop
[This review was collected as part of a promotion.] It's a very unique phone. I like it a lot and haven't thought of even exchanging it. The things is that the hinge goes bad for almost everyone so I hope it can get fixed.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Loads fast and better quality.
on August 11, 2023
Posted by: Polite70
[This review was collected as part of a promotion.] I stream on my phone every day and has better picture quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
FLIP SCREEN?
on August 11, 2023
Posted by: NateBeazy
[This review was collected as part of a promotion.] There is 2 reasons and only 2 reasons awhy i would not recommend This phone to anyone... The screen and the hinge for the flip are horrible
I absolutely love the specs of this device and all the featured apps and games that are easy to install and use, a must have for social media and/or streaming.
If the screen was just
I WANT TO MAKE MYSELF CLEAR!!!
If You do end up getting this version or and updated version for this device PAY FOR THE INSURANCE to cover all repairs or you'll regret it if you ever making the decision to go this route
If You do end up getting this version or and updated version for this device PAY FOR THE INSURANCE to cover all repairs or you'll regret it if you ever making the decision to go this route
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 14, 2023
Hi NateBeazy, thank you for your feedback on your Samsung Galaxy Z Flip4. We completely understand how important durability is to your life with your device. We always recommend protective cases for all device and we have a great article that highlights care measures specifically for foldable devices. We have provided that link below for your reference. We do also offer a one year warranty to cover manufacturing defects. We have included a link to the Samsung Support Team if you have further questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Flip!
on August 11, 2023
Posted by: Steelersuno
[This review was collected as part of a promotion.] Love my flip. It gives me the nostalgic feel without the hassle of T9 texting. The fact that I can simply end a call by closing my phone like I did almost 20 years ago gives me the "old-school" feeling. I also love the features on this phone especially the camera quality, it's great. I've had this phone for 5 months and I'm still finding new features!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is almost the perfect flip phone
on August 11, 2023
Posted by: Fatman10901
[This review was collected as part of a promotion.] The Z Flip 4 is almost a great phone. It is great for the price. But the lack of zoom camera really makes this a hard phone to recommend. Also, the magnet feels weaker than expected when closing it. The whole feel of rhe phone is great. But the fact that the phone is 999 USD while the magnets can't hold the phone closed is not a good look. The opening feels great.
The cover screen matches with the camera so that's a plus. More quick settings would have been appreciated.
The cover screen matches with the camera so that's a plus. More quick settings would have been appreciated.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product harbors a great practicality
on August 12, 2023
Posted by: Bastion
[This review was collected as part of a promotion.] Mostly with going out and basic system functions, this device tends to be incredibly practical in a plethora of ways. Whether its folding and setting down your phone that doubles as a stand and camera, or it's picking up and ending calls in a swift fashion, this phone offers such things in an elevated and more precise fashion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great few problems
on August 12, 2023
Posted by: Nicolenb
[This review was collected as part of a promotion.] The phone works great I love hoe vivid the screen is but I had issure with the sensor not working when flipped open but otherwise an amazing phone
Value
4
Written by a customer while visiting Samsung US