Customer Reviews for FHI Heat - Platform Blow Out Ergonomic Handle Less Dryer - Black
Customer Rating
3
Professional Opinion
on August 24, 2020
Posted by: Kim N.
As a hair stylist I really love this hair dryer. It’s small, lightweight and powerful. The only Downside is that they don’t even last a year! My FOURTH one of these has now quit Working. I really wish it would last longer than that at that price point. Going to have to try something Different.
This is a lightweight dryer. I really like the design. It makes it easy to blow the hair at a downward direction which I understand helps make the hair smooth. Takes a little getting use to, but overall very impressed.
I was sooooo happy when FHI came out with this handleless Blowdryer with quality attachments. I have been a professional stylist for 20 years and this has been thee best dryer I have ever used until recently when it went cold on me . It no longer blows hot air and I’ve only had it for exactly 14 months . Trying to contact someone over the phone has been impossible . I guess my only option is to repurchase :disappointed:.
Love my dryer. Dries fast. I just wish the attachments would stay . They’re not very secure when snapped on but other than that it’s great!
Response from FHI HEATBy Nicolas Bobroff, January 9, 2020
Dear Jennifer,
Thanks for the love and for sharing your experience. The attachments should be secure as long as you connect them while aligning the white dot on both dryer and attachment and then twist it.
We would like to know more details about your experience and also make sure it is not the case of faulty accessories. Your case was forwarded to the Customer Success department and you will be contacted soon.
When I bought this dryer I thought it was stylist and perfect for my clients and myself. Love the game it had all the attachments! However it didn’t hold up as well as I thought. I attempted repairs. (Was focus to communicate through email.. very frustrating) The email experience the process, in which I followed. There was supposed to be information “ON” the dryer need. Well mine did not have the information needed and there was never anyone for me to speak with! I called several numbers took the dryer back to State Beauty still no solution, no returned call fro FHI Heat, emailed again and received the exact same email from my first attempt! I would not suggest anyone spent that amount of money on a dryer and you can’t even receive a courtesy call nor help. To me the brand is not honoring their product. Maybe someone had a better experience with this company but I beg the difference. I’ve definitely made my last purchase with FHI!