Customer reviews from sharkninja.com
Ninja - Swirl by CREAMi Ice Cream and Soft Serve Maker, Sorbet, Milkshake, Frozen Yogurt, Low Calories Program & More, 13 - Silver
Average customer rating
4.5
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
95
4 Stars
12
3 Stars
6
2 Stars
3
1 Star
6
88%of customers recommend this product.
(
46 out of
52)
Customer Reviews for Ninja - Swirl by CREAMi Ice Cream and Soft Serve Maker, Sorbet, Milkshake, Frozen Yogurt, Low Calories Program & More, 13 - Silver
Customer Rating
3
Ninja soft serve
on October 25, 2025
Posted by: Gramps too
from Washington
Gender:Male
The ice cream machine is loud,. Frozen mix after blending comes out too soft to hold shape. When blended mix is harder, the machine struggles to dispense. I’ve only made 6 sets and not so impressed with the machine. But if you want to spend lots more for an ice cream machine, you might get different results. You need to be creative in-order to get expected results.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 25, 2025
Hi there,
Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs.
We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements.
If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs.
We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements.
If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Must have!
on January 22, 2025
Posted by: lysserlott_965
[This review was collected as part of a promotion.] This kitchen item is by the far the best thing I’ve ever received! She is sooo beautiful and amazing! She is an icecream maker and you can do soooo many things with it! She makes the best icecream you can imagine ! Verybeasy to use and it’s a 13 in one! Easy to clean, comes with so many attachments and she is quiet as a mouse! I would suggest this to anyone b not noisey!
Written by a customer while visiting influenster.com
Customer Rating
5
In love !
on January 24, 2025
Posted by: ody0585_6424
[This review was collected as part of a promotion.] I got this today and I am super excited ! It doesn’t have much noise all I am excited for is some yummy ice cream . You can make different type of creamy . It’s durable and very easy to use
Written by a customer while visiting influenster.com
Customer Rating
5
OBSESSED
on January 25, 2025
Posted by: emrose8_5648
[This review was collected as part of a promotion.] ABSOLUTELY AMAZING CLAIM!!! i am SO HAPPY about this ninja creami, i have always wanted one and this is why i am obsessed with influenster! i will always be a loyal influenster user, especially from now on because this was the coolest thing i could have ever gotten! it is so so cool, with 13 different ways to make super special things like ice cream, smoothies, frozen yogurt, and even açaí bowls!! IM OBSESSED!!
Written by a customer while visiting influenster.com
Customer Rating
5
Love the ease of this machine!
on January 26, 2025
Posted by: taylorw331_8743
[This review was collected as part of a promotion.] I love this machine! I'm obsessed with soft serve ice cream, froyo, fruit whips, and frozen custard. And I've always wished they were things I could make myself, at home. Now I can! I made strawberry soft serve and it was delicious -- I loved pulling the handle and dispensing it lol. I can't wait to make so many more creations! It's so easy, and it's super quick and quiet too.
Written by a customer while visiting influenster.com
Customer Rating
4
Inlove
on January 27, 2025
Posted by: shanelye_2768
[This review was collected as part of a promotion.] Beautiful, big and heavy durable , easy to clean haven’t used it fully yet but will be using it soon so excited to use love that it comes with recipes as well 10/10
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on January 29, 2025
Posted by: yr7_7772
[This review was collected as part of a promotion.] Received and opened immediately. Love the easy to follow instruction. So far I have tried traditional soft serve recipe and milkshakes. The machine is easy to use, due to the individual function buttons. All parts are easy to remove and clean. I like that there are arrows and lock/unlock buttons to ensure a secure fit. The recipe book is helpful and provides many different ideas for flavors and healthy options.
Some of the cons would be that all ingredients have to be blended and frozen for at least a day prior to use, which means planning ahead. I have never owned an ice cream maker, so that may be standard wait time. It is important to note this is not a blender, so no ice or large ingredients. I did check the previous model and noticed the soft serve function is new, so this alone may not be enough for someone to upgrade. For me this machine is perfect, the size is not too large for storage and clean up is quick.
Some of the cons would be that all ingredients have to be blended and frozen for at least a day prior to use, which means planning ahead. I have never owned an ice cream maker, so that may be standard wait time. It is important to note this is not a blender, so no ice or large ingredients. I did check the previous model and noticed the soft serve function is new, so this alone may not be enough for someone to upgrade. For me this machine is perfect, the size is not too large for storage and clean up is quick.
Written by a customer while visiting influenster.com
Customer Rating
4
Creami Swirl is worth the wait
on February 1, 2025
Posted by: cmroberson_8153
[This review was collected as part of a promotion.] The Ninja Creami Swirl helped us make absolutely delicious ice cream. We made chocolate soft serve and a vanilla scoop with cookie dough mix-ins. We even tweaked the recipe and used skim milk instead of whole milk and it still turned out delicious. The only things that keep it from getting 5 stars was that it didn’t completely make the ice cream, only mixed it to make it the right consistency. We had to prep and freeze pints for 24 hours beforehand, so that part was a bit of a bummer. Also, it was way louder than we expected. We had just put our newborn down so if we had known that we would have planned accordingly. The pints are dishwasher safe which is great. Overall, we’d recommend this because it made such delicious ice cream that even with the 24 hour prep, it was worth it.
Written by a customer while visiting influenster.com