Customer reviews from sharkninja.com
Ninja - Swirl by CREAMi Ice Cream and Soft Serve Maker, Sorbet, Milkshake, Frozen Yogurt, Low Calories Program & More, 13 - Black
Average customer rating
4.5
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
98
4 Stars
12
3 Stars
7
2 Stars
3
1 Star
7
87%of customers recommend this product.
(
47 out of
54)
Customer Reviews for Ninja - Swirl by CREAMi Ice Cream and Soft Serve Maker, Sorbet, Milkshake, Frozen Yogurt, Low Calories Program & More, 13 - Black
Customer Rating
4
Very nicely made.
on February 13, 2026
Posted by: Ny2fan
Gender:Male
Just opened it and still trying g to figure it all out. Gonna try soft ice cream tonight.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Its cool
on February 13, 2026
Posted by: Trobert
from Las vegas
Gender:Female
I got this as a gift for my roommate and after we got some long drawn out issued resolved and I was about to give him his gift way late he was sooo happy. Its nice to see a grown 40 something yound man smile and feel like a kid again. We've made so many different styles and flavors. I think his favorite part is pulling the lever for the soft serve to swirl out. Yeah its loud and sort of expensive but aren't we all at times. Its still fun to make type own soft serve at home
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Bad ninja swirl by creami
on March 13, 2026
Posted by: Adar
It doesn't work; it makes a loud noise as soon as it's plugged in, turns on by itself without pressing the power button, and has an error message on the screen that won't go away. It's a total disappointment.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 13, 2026
Hi Adar,
Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel.
We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel.
We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Only OK
on March 14, 2026
Posted by: steveq23
Gender:Male
I bought the first one and it had an issue. After about 5 differnt instructions from Ninja they sent me a new one I havent opened yet. What I can tell you is that the machine is heavuy, has multiple steps to go tjru befor you acually get your ice cream or frozen trea and even then the machin only makes one pinta at a time. There is no reason they couldn't increase the volumes with a few changes.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hello Steve,
Thank you for taking the time to leave a review.
We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Soft serve so yummy
on March 14, 2026
Posted by: Ken’s fav
We have only tried soft serve. EXCELLENT!
But we’re gaining too much weight because it’s so simple to use!
LOL
But we’re gaining too much weight because it’s so simple to use!
LOL
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome for a healthy sweet treat!!!!
on April 4, 2026
Posted by: Crystal0728
Gender:Female
Love this ice cream maker!! It’s easy to use and give me a healthy option for a sweet treat!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great update on this model
on April 5, 2026
Posted by: Mshenn
from Los Angeles
Gender:Female
I am so thrilled that I bought this latest version. We haven’t used the soft serve as much as we thought we would, but the new cream fit function for ice cream is perfect when I do my protein powder, soy milk, fruit ninja creamy. I don’t have to run it for a five times anymore. Sometimes I just run it once or sometimes I need to re-spin. There’s a lot more to like about the design as well and Cleaning is easy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com