Customer reviews from Aquatru
AquaTru - Carafe Smart Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.6
(995 Reviews)
Rating breakdown 995 reviews
5 Stars
769
4 Stars
109
3 Stars
56
2 Stars
23
1 Star
38
Customer Reviews for AquaTru - Carafe Smart Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
5
So far so good!! Great
on March 29, 2025
Posted by: Cheryl T.
So far so good!! Great tasting water, easy to use .
Written by a customer while visiting Aquatru
Customer Rating
5
We are extremely happy with
on March 29, 2025
Posted by: Francine R.
We are extremely happy with our AquaTru Carafe Countertop Water Purifier! Works perfectly. Easy to use. Especially love the glass carafe. The water is so smooth and tastes like nothing, just pure water. No scent, no aftertaste. Please keep making these, because we are telling everyone about it!
Written by a customer while visiting Aquatru
Customer Rating
3
The filtration system and resulting
on March 24, 2025
Posted by: Mark B.
The filtration system and resulting water quality seem excellent, and there's a distinctly better taste to the water.
There are some major design flaws to the system, however:
1) Having to remove the back tank and put it back every time you fill it is bad user experience. I fill this 3–4 times a day in my household, and the fact that I can't just fill it and walk away is annoying as hell. I have to pull the tank off it's seat (which is not easy), raise it up for a couple seconds, and seat it back in.
1) Having to remove the back tank and put it back every time you fill it is bad user experience. I fill this 3–4 times a day in my household, and the fact that I can't just fill it and walk away is annoying as hell. I have to pull the tank off it's seat (which is not easy), raise it up for a couple seconds, and seat it back in.
2) I understand that you're supposed to dump out the remaining water before refilling filling, but that's a design flaw. Bad user experience again.
3) The lack of a button to start/restart the filtration is just plain stupid. Having to physically take a part off of hardware to "start" it is a terrible user experience.
4) The lid covering the back tank sems like a very loose fit for a container we don't want contaminants in. It should feel like a more snug and enclosed fit (while understanding that air still needs to flow in this way).
So, great water. Still need to work on your product and user experience design.
Written by a customer while visiting Aquatru
Customer Rating
5
The pure taste of water
on February 16, 2025
Posted by: Louise H.
The pure taste of water that goes through this process is amazing! It’s hard to imagine the difference until you’ve actually made a comparison of before and after. I never want to be without one of these in my kitchen.
Written by a customer while visiting Aquatru
Customer Rating
2
Leaks every time I fill
on February 9, 2025
Posted by: Christina H.
Leaks every time I fill it unless I immediately empty it. There’s water all over the counter and dripping on the floor. I emailed aquatru and never heard back.
Written by a customer while visiting Aquatru
Customer Rating
5
Carafe Countertop Model - RO
on January 27, 2025
Posted by: Marlene T.
I love this unit. It is compact, quiet, and I use it multiple times a day. I have an extra pitcher, so I always have a full one, and another pitcher I am pouring water from. I use it for all of our water needs, and it is the perfect size for 3 people. I contemplated the larger size, but this fits perfectly on the counter under my kitchen cabinets, and it doesn't get warm so it doesn't matter. Couldn't be happier.
Written by a customer while visiting Aquatru
Customer Rating
5
I buy them as gift
on January 15, 2025
Posted by: Karen G.
I buy them as gift for my family and friends.
We love them.
I think l am your best customer!
We love them.
I think l am your best customer!
Written by a customer while visiting Aquatru
Customer Rating
5
I love the clean fresh
on January 15, 2025
Posted by: Jan E.
I love the clean fresh water from my Aquarium carafe.
Be sure to get the sliding stand and extra carafe so you never run out of water to drink.
Be sure to get the sliding stand and extra carafe so you never run out of water to drink.
Written by a customer while visiting Aquatru