Customer reviews from Aquatru
AquaTru - Carafe Smart Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.5
(1,369 Reviews)
Rating breakdown 1,369 reviews
5 Stars
1,032
4 Stars
160
3 Stars
85
2 Stars
33
1 Star
59
Customer Reviews for AquaTru - Carafe Smart Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
1
I followed the directions and
on March 27, 2025
Posted by: Sara V.
I followed the directions and the water exploded and almost got my work computer wet
Written by a customer while visiting Aquatru
Customer Rating
3
The filtration system and resulting
on March 24, 2025
Posted by: Mark B.
The filtration system and resulting water quality seem excellent, and there's a distinctly better taste to the water.
There are some major design flaws to the system, however:
1) Having to remove the back tank and put it back every time you fill it is bad user experience. I fill this 3–4 times a day in my household, and the fact that I can't just fill it and walk away is annoying as hell. I have to pull the tank off it's seat (which is not easy), raise it up for a couple seconds, and seat it back in.
1) Having to remove the back tank and put it back every time you fill it is bad user experience. I fill this 3–4 times a day in my household, and the fact that I can't just fill it and walk away is annoying as hell. I have to pull the tank off it's seat (which is not easy), raise it up for a couple seconds, and seat it back in.
2) I understand that you're supposed to dump out the remaining water before refilling filling, but that's a design flaw. Bad user experience again.
3) The lack of a button to start/restart the filtration is just plain stupid. Having to physically take a part off of hardware to "start" it is a terrible user experience.
4) The lid covering the back tank sems like a very loose fit for a container we don't want contaminants in. It should feel like a more snug and enclosed fit (while understanding that air still needs to flow in this way).
So, great water. Still need to work on your product and user experience design.
Written by a customer while visiting Aquatru
Customer Rating
1
Horrible Quality
on February 21, 2025
Posted by: Jeannie O.
It broke after three months. The first one broke after twqo years. These are poorly made products that will not last
Written by a customer while visiting Aquatru
Customer Rating
1
Horrible Quality
on February 21, 2025
Posted by: Jeannie O.
It broke after three months. The first one broke after twqo years. These are poorly made products that will not last
Written by a customer while visiting Aquatru
Customer Rating
4
I really enjoy my new
on February 18, 2025
Posted by: Hoang A.
I really enjoy my new purifier. The only comment I would make is it is hard to get the tank in the perfect spot for the flap to close correctly. Also, I feel like I waste so much water because of the leftover water that has to be thrown out.
Written by a customer while visiting Aquatru
Customer Rating
4
I really enjoy my new
on February 17, 2025
Posted by: Hoang A.
I really enjoy my new purifier. The only comment I would make is it is hard to get the tank in the perfect spot for the flap to close correctly. Also, I feel like I waste so much water because of the leftover water that has to be thrown out.
Written by a customer while visiting Aquatru
Customer Rating
5
I love this so much,
on February 17, 2025
Posted by: Elizabeth M.
I love this so much, The water tastes amazing. After buying my first one, I bought another for my son and his family. Everyone raves about the quality and clean water.
Written by a customer while visiting Aquatru
Customer Rating
5
The pure taste of water
on February 16, 2025
Posted by: Louise H.
The pure taste of water that goes through this process is amazing! It’s hard to imagine the difference until you’ve actually made a comparison of before and after. I never want to be without one of these in my kitchen.
Written by a customer while visiting Aquatru