Customer reviews from Aquatru
AquaTru - Carafe Smart Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.5
(1,363 Reviews)
Rating breakdown 1,363 reviews
5 Stars
1,028
4 Stars
160
3 Stars
84
2 Stars
33
1 Star
58
Customer Reviews for AquaTru - Carafe Smart Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
5
Excellent product. It would be
on August 18, 2026
Posted by: Charisa A.
Excellent product. It would be nice to purify more water at one time.
Written by a customer while visiting Aquatru
Customer Rating
3
I'll have to wait a
on August 18, 2026
Posted by: Ginnie M.
I'll have to wait a while to see if this one holds up. The one that came with the device cracked after less than 2 months' use. I hope this one lasts longer!
Written by a customer while visiting Aquatru
Customer Rating
5
We love this filter. It
on August 18, 2026
Posted by: Lillian W.
We love this filter. It is so easy to use and doesn't take up a ton of counter space. I love the option of taking it with us when we travel. We have had this for about 60 days and so far it has exceeded our expectations. I would definitely buy again and recommend to friends.
Written by a customer while visiting Aquatru
Customer Rating
5
Love mine! It's so easy
on August 17, 2026
Posted by: Melis S.
Love mine! It's so easy to use. The ability to get fresh, clean water I can trust with a simple plug-and-play countertop device is a dream come true!
Written by a customer while visiting Aquatru
Customer Rating
2
The whole unit was poorly
on August 17, 2026
Posted by: Mary M.
The whole unit was poorly manufactured. The water reservoir does not fit correctly into the unit and consequently the top doesn't close properly. I have to put a weight on the lid to make the unit work. The vibration of the machine causes the carafe to edge out of position and the unit stops working. I have to place a weight against the handle to keep it in place.
Written by a customer while visiting Aquatru
Customer Rating
1
“Glass” is not real glass.
on August 16, 2026
Posted by: Carol C.
“Glass” is not real glass. The system wastes a ton of water - like a quart of waste for every two quarts of RO water. And the pitcher is not a closed unit so storage in the fridge is like putting a glass of water in the fridge. I really regret this purchase.
Written by a customer while visiting Aquatru
Customer Rating
4
The filter works well, but
on August 16, 2026
Posted by: Silvia X.
The filter works well, but the water storage container is too small. It should come with two containers so it’s more convenient—one could stay in the refrigerator while the other remains on the filter. This would make it much easier to always have cold, filtered water available.
Written by a customer while visiting Aquatru
Customer Rating
3
We have had great experiences
on August 16, 2026
Posted by: Bridget H.
We have had great experiences with AquaTru in our home and the homes of family members, but the unit we bought for our son does not have a secure fit between the unfiltered water tank and the base. The tank is skewed to one side, preventing the lid from closing over the tank. With several tries, it can eventually be moved into place to allow the lid to close. This inconvenience has put a damper on our enthusiasm for a great product.
Written by a customer while visiting Aquatru