Customer reviews from Aquatru
AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.5
(1,219 Reviews)
Rating breakdown 1,219 reviews
5 Stars
931
4 Stars
138
3 Stars
73
2 Stars
28
1 Star
49
Customer Reviews for AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
5
Works as described!! Love it!!
on October 8, 2025
Posted by: Charles J.
Works as described!! Love it!! And very reliable!!
Written by a customer while visiting Aquatru
Customer Rating
4
This is a replacement for
on October 8, 2025
Posted by: Lin K.
This is a replacement for the first one that leaked - so far, so good! Keeping fingers crossed!
Written by a customer while visiting Aquatru
Customer Rating
5
Love it! I had no
on October 8, 2025
Posted by: Michelle M.
Love it! I had no idea how bad my water was before I got this.
Pro tip: if it stops working midway through a purification cycle, it’s because the vibrations jostled the pitcher out of place. Just slide it back in and it will start working again.
Written by a customer while visiting Aquatru
Customer Rating
5
Water does very clean and
on October 8, 2025
Posted by: Ricky H.
Water does very clean and pure with the remineralization filter. It is a worlds difference from the fridge filter water i used to drink which really can not compare to my aquatru. Very simple and user friendly as well.
Written by a customer while visiting Aquatru
Customer Rating
2
We started using the machine
on October 8, 2025
Posted by: Savannah D.
We started using the machine in May. Worked perfectly until the first of September. We’ve tried descaling the machine multiple times and changed all the filters. Still not working. Water quality is great but the machine is too delicate for hard water. After doing some research online, turns out we need a water softener in order for this machine to run properly. Wished I would have done more research on this product before purchasing it.
Written by a customer while visiting Aquatru
Customer Rating
5
I’m a big fan of
on October 8, 2025
Posted by: David H.
I’m a big fan of the carafe water filter. I purchased an extra carafe and keep one filled in the fridge and one on unit. Always have clean water for my family and to fill up my coffee maker.
Written by a customer while visiting Aquatru
Customer Rating
5
Remarkable product delivering delicious clean
on October 8, 2025
Posted by: David L.
Remarkable product delivering delicious clean water for my family. User friendly. Sleek design. Highly recommend
-David L
Written by a customer while visiting Aquatru
Customer Rating
3
I love the clean water
on October 8, 2025
Posted by: Kerri M.
I love the clean water I get from Aquatru, it is really delicious. There are a few things that I wish were improved on this model. For one, it should slide freely on the countertop instead of having to purchase something separate from the company. I needed up putting my aquatru on a cutting board to slide along the countertop instead and that works. My second issue is that the water holder sticks often, I have to wrestle it in order to get it out to fill it up again. But overall I do love it and it is perfect for 1 or 2 people.
Written by a customer while visiting Aquatru