Customer reviews from Aquatru
AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.5
(1,219 Reviews)
Rating breakdown 1,219 reviews
5 Stars
931
4 Stars
138
3 Stars
73
2 Stars
28
1 Star
49
Customer Reviews for AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
5
Love it, trust it. Peace
on October 8, 2025
Posted by: Jeanne G.
Love it, trust it. Peace of mind,affordable. Thanks.
Written by a customer while visiting Aquatru
Customer Rating
5
Great product. Only quibble is
on October 8, 2025
Posted by: Lydia H.
Great product. Only quibble is that the lid covering the water container does not lay flat.
Written by a customer while visiting Aquatru
Customer Rating
5
great product, highly recommend if
on October 8, 2025
Posted by: Mason T.
great product, highly recommend if you want stop worrying about your water quality.
Written by a customer while visiting Aquatru
Customer Rating
5
The Carafe is everything I
on October 8, 2025
Posted by: Tom P.
The Carafe is everything I expected plus more. Convenient, properly sized for the countertop, and quick to refill.
Written by a customer while visiting Aquatru
Customer Rating
3
I doubt this will last
on October 8, 2025
Posted by: Katherine W.
I doubt this will last more than a year.
The positive is that the reverse osmosis process removes impurities including fluoride. The price was reasonable and this doesn't take up a lot of space on the counter. I also like having a glass carafe. (I wouldn't buy this if you have children because the carafe would be easy for a kid to break - this is best for a home with one or two adults. )
A concern I have is that I don't think it's possible to keep the water tank really clean because there are parts that can't be successfully disassembled.
As soon as water is purified I immediately empty the waste water from the tank and remove the plastic lid from the glass carafe to transfer the purified water to a different sturdy glass pitcher that I cover with a cloth. I clean everything that I am able to clean at least once a week.
This looks nice in the picture, but not on the counter because it has to be turned sideways for easy access to the water tank and the glass carafe. The instructions also say it shouldn't be in direct sunlight, which presents a challenge.
Obviously if the electricity goes off it won't work, but the less obvious point is that if the electricity goes off the counter that is monitoring when the filters need to be replaced loses count and you are now missing that information.
I think an under the sink reverse osmosis water purifier would have been a better choice.
The positive is that the reverse osmosis process removes impurities including fluoride. The price was reasonable and this doesn't take up a lot of space on the counter. I also like having a glass carafe. (I wouldn't buy this if you have children because the carafe would be easy for a kid to break - this is best for a home with one or two adults. )
A concern I have is that I don't think it's possible to keep the water tank really clean because there are parts that can't be successfully disassembled.
As soon as water is purified I immediately empty the waste water from the tank and remove the plastic lid from the glass carafe to transfer the purified water to a different sturdy glass pitcher that I cover with a cloth. I clean everything that I am able to clean at least once a week.
This looks nice in the picture, but not on the counter because it has to be turned sideways for easy access to the water tank and the glass carafe. The instructions also say it shouldn't be in direct sunlight, which presents a challenge.
Obviously if the electricity goes off it won't work, but the less obvious point is that if the electricity goes off the counter that is monitoring when the filters need to be replaced loses count and you are now missing that information.
I think an under the sink reverse osmosis water purifier would have been a better choice.
Written by a customer while visiting Aquatru
Customer Rating
5
Excellent love it ! Let
on October 8, 2025
Posted by: Hank m.
Excellent love it ! Let me know when you get the infusion crafe back in stock I would love to purchase it for my fridge
Written by a customer while visiting Aquatru
Customer Rating
3
It’s OK, getting the water
on October 8, 2025
Posted by: Glenn R.
It’s OK, getting the water reservoir to fit in perfectly is a struggle and I’m consistently have to adjust it. It’s a hassle.
Written by a customer while visiting Aquatru
Customer Rating
4
I’m having issues with the
on October 8, 2025
Posted by: Diane R.
I’m having issues with the water reservoir seating correctly in order for the top flap to close completely
Written by a customer while visiting Aquatru