Customer reviews from Aquatru
AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.5
(1,433 Reviews)
Rating breakdown 1,433 reviews
5 Stars
1,087
4 Stars
166
3 Stars
85
2 Stars
34
1 Star
61
Customer Reviews for AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
5
Very pleased overall with the
on August 4, 2026
Posted by: Steve S.
Very pleased overall with the function of the carafe. Water tank attachment is slightly difficult to secure but overall the purifier works as advertised.
Written by a customer while visiting Aquatru
Customer Rating
5
Super easy to use and
on August 3, 2026
Posted by: Lisa F.
Super easy to use and easy to refill the tank. We love it!!
Written by a customer while visiting Aquatru
Customer Rating
1
Not worth it.
on August 3, 2026
Posted by: MarcB
Purched th Aquartrue carafe in November2024. By October 2025, the unit was not filtering properly (so slow the unit would stop filtering). I had changed all the filters as needed and also descaled the unit using Aquatrue's descaling kit. This did nothing to improve filtering. I called Aquatrue because I had 1 month left on my warranty so they gladly sent me a 2nd unit unit and told me it wasn't warranted. Set up the new unit 10-28-25, descaled 2-11-26, replaced precarbon filter 4-27-26, replaced VOC filter 5-21-26. descaled 6-1-26, replaced precarbon filter 8-3-26, and it still sop filtering water when 1/2 of the carafe is full. I've purchased 2 extra carafes, filters, and the descaling kit which is really adding up to alot of money invested in this product that I feel has a cheaply made pump inside the unit. The first unit lasted 11 months, the 2nd unit less than 9 months. Save your money.
Written by a customer while visiting Aquatru
Customer Rating
5
Awesome - I love it!
on August 2, 2026
Posted by: Laurie B.
Awesome - I love it! It's easy to use and it was easy to set up and I love the taste of my water and I love feeling like I'm doing a good thing for myself. This replaced a picture I used to always have to fill up but the fact that this has a glass pitcher in it really makes it easy to drink a lot of water.
Written by a customer while visiting Aquatru
Customer Rating
1
Do not purchase this
on August 1, 2026
Posted by: Susie
I have bought two of these, and the water reservoir does not connect to what it seats on. It is very sensitive.
Written by a customer while visiting Aquatru
Customer Rating
5
Water tastes great and very
on August 1, 2026
Posted by: Robyn P.
Water tastes great and very easy to use. Not many filters take out fluoride among other things unless you install a true under sink reverse osmosis system. This system is great for my son’s apartment living.
Written by a customer while visiting Aquatru
Customer Rating
5
Love it. I didn’t more
on August 1, 2026
Posted by: Nan S.
Love it. I didn’t more water now knowing it’s 99% clean.
Written by a customer while visiting Aquatru
Customer Rating
5
I love it. I’m glad
on July 31, 2026
Posted by: Aichi A.
I love it. I’m glad I got the an additional carafe and piece to slide it. Now it’s easy to have clean water for myself and my plants!
Written by a customer while visiting Aquatru