Customer reviews from Aquatru
AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.5
(1,438 Reviews)
Rating breakdown 1,438 reviews
5 Stars
1,090
4 Stars
168
3 Stars
85
2 Stars
34
1 Star
61
Customer Reviews for AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
5
Love love the glass pitcher
on September 6, 2026
Posted by: Karol S.
Love love the glass pitcher sooooo much more than the original plastic one.
Written by a customer while visiting Aquatru
Customer Rating
4
Worked well initially
on September 6, 2026
Posted by: Melissa S.
Started off working well, now there’s an off smell to the water… not sure why
Written by a customer while visiting Aquatru
Customer Rating
4
Purchase seems worth it. I
on September 5, 2026
Posted by: Anthony G.
Purchase seems worth it. I would like to see a few improvements if there is a refresh in the model. Top of the handle when laying flat could use some embedded soft rubber to avoid hard plastic vibrations. Same would appreciated for the space where the carefe sits, at the bottom to avoid plastic on glass rattle. Maybe something with the slightest grip or edge so it doesn't feel like the carafe slide out too easy. A delay for when the pump starts up to stat filling would be cool. Lastly, to allow for the back tank to set against the main body of the unit, maybe something the tank can slot into. This would assist in the slightest with the vibrations.
Written by a customer while visiting Aquatru
Customer Rating
5
Works great with minimal waste
on September 4, 2026
Posted by: Gillian J.
Works great with minimal waste water. Already saving me a lot of trips to the store to buy RO water
Written by a customer while visiting Aquatru
Customer Rating
2
Tasty water but not worth the hassle
on September 4, 2026
Posted by: Kristy
I wish I could give the aquatru 5 stars because the water tastes very good. However the hassle of the machine is simply not worth it. The tanks constantly needs to be lined up perfectly for the water to filter out otherwise it just makes a bunch of noise without any water output. If you have hard water forget about this filter it will clog up the filters so fast. You constantly need to descale this machine otherwise it will not filter. For the amount this water purifier costs it is not worth all the headaches it will give you. Hate to say it but it’s not worth it.
Written by a customer while visiting Aquatru
Customer Rating
5
So far so good. I’m
on September 4, 2026
Posted by: David S.
So far so good. I’m enjoying not hauling water. I am also glad I didn’t have to do any major plumbing and installation. This was very easy and it’s portable. I’m making a couple pitchers of water a day. I especially bought this one because of the glass carafe.
Written by a customer while visiting Aquatru
Customer Rating
5
I love it!! I had
on September 3, 2026
Posted by: Jeanine S.
I love it!! I had another brand and this one is just more functional for me and surpasses the my expectations. Easy to use, I am a visual person, love the color coded filters, the back tank is easy to pull off of the unit, the glass water pitcher is a very nice size. The best part is the water tastes great! I have had it now for 1 month or so and I love it!! Might buy another one eventually.
Written by a customer while visiting Aquatru
Customer Rating
1
Even after running well over
on September 3, 2026
Posted by: Jamie H.
Even after running well over the recommended cycles through the filter, I have not been able to get past the new filter taste which has a slight sulfer component.
Written by a customer while visiting Aquatru