Customer reviews from Aquatru
AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.6
(995 Reviews)
Rating breakdown 995 reviews
5 Stars
769
4 Stars
109
3 Stars
56
2 Stars
23
1 Star
38
Customer Reviews for AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
4
Easy to operate. Obviously having
on May 4, 2026
Posted by: Samson L.
[This review was collected as part of a promotion.] Easy to operate. Obviously having to empty and wash out the back tank every time is more effort than the brands that just have a single vessel and the water flows through a filter. But I believe in the Reverse Osmosis process. It tastes fine, probably because I paid to the optional cartridge that restores the taste.
Written by a customer while visiting Aquatru
Customer Rating
3
Waste valuable natural resource
on May 4, 2026
Posted by: Charles M.
[This review was collected as part of a promotion.] Waste way to much water. It takes atleast 3x filling water tank to produce 1 picture of water. I am relooking at other options.
Written by a customer while visiting Aquatru
Customer Rating
4
This machine has transformed how
on May 5, 2026
Posted by: David P.
[This review was collected as part of a promotion.] This machine has transformed how I look at water at home for myself. Before, I would need to buy filters every 2 months and use a conventional pitcher filter. With how hard the tap water is where I live the filters I was using could maybe last a good month before the taste would noticeably change. Granted I've only been using the AquaTru for a few weeks now, the taste difference has been night and day. As far as water quality goes it is A+.
I do like that the machine is fairly small and easy to leave on my kitchen countertop. With that being said, it comes at the cost of needing to frequently refill the water tank. If you're new to reverse osmosis machines (like me), you'll be surprised at the waste water that needs to be emptied every time. It just seems to be the cost of getting great tasting water. I do find sometimes that it also is a bit noisy. If there was a way to insulate the sound more on the machine that would be a huge plus. Granted, it isn't extremely loud, I just have a pretty quiet environment where I live.
My biggest recommendation would be to buy another glass carafe. I think it was a game changer for me when I had a few days with only one carafe and found that it almost got a bit annoying with the constant refilling and noise. The plus to having the extra carafe is that you can keep one in the fridge and one for room temp and just leave in the machine. You'll never run out of water in this approach!
I would recommend this machine to anyone looking to find an easy way to get clean tasting water for the long term without needing to change a filter every month. Really glad I made this purchase. At first I thought the price was steep, but over time that unit could pay for itself per gallon.
Written by a customer while visiting Aquatru
Customer Rating
5
I'm obsessed!!! Our ppm containments
on May 5, 2026
Posted by: Brandy R.
[This review was collected as part of a promotion.] I'm obsessed!!! Our ppm containments was 350+ now it's 15 ppm. I'm so in love with this!
Written by a customer while visiting Aquatru
Customer Rating
1
Filtering Issues and Frustrating Experience
on May 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I really wanted to love this system considering how much money I spent on it, but I’m honestly disappointed. The filtration process seems inconsistent because it only filters about half of the tank while the other half of the water just sits there. For the price, I expected a smoother and more reliable experience without having to constantly question whether it’s working properly. The water tastes fine, but the functionality has been frustrating and not what I expected from a premium product.
Written by a customer while visiting Aquatru
Customer Rating
3
Leak due to not easy
on May 6, 2026
Posted by: Francis N.
[This review was collected as part of a promotion.] Leak due to not easy to align correctly with the Tap Water Tank
Written by a customer while visiting Aquatru
Customer Rating
1
About a quarter of the
on May 6, 2026
Posted by: Juliette R.
[This review was collected as part of a promotion.] About a quarter of the water stays in the resevoir. It's very large but the pitcher is small.
Written by a customer while visiting Aquatru
Customer Rating
5
I love it! I was
on May 6, 2026
Posted by: Nancy B.
[This review was collected as part of a promotion.] I love it! I was hesitant at first because of the cost but I’m so glad I bought it.
Written by a customer while visiting Aquatru