Customer reviews from Aquatru
AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Average customer rating
4.5
(1,438 Reviews)
Rating breakdown 1,438 reviews
5 Stars
1,090
4 Stars
168
3 Stars
85
2 Stars
34
1 Star
61
Customer Reviews for AquaTru - Carafe Smart Alkaline Countertop Water Purifier App-Connected 4-Stage Reverse Osmosis System with Glass Carafe - White
Customer Rating
4
I like the machine well
on September 18, 2026
Posted by: Jitka S.
I like the machine well enough. I wish it did not automatically start once it’s plugged in. Water tastes wonderful, though!
Written by a customer while visiting Aquatru
Customer Rating
5
Great water purifier
on September 18, 2026
Posted by: DacalaC
[This review was collected as part of a promotion.] Made my water taste fresh and crisp ! I love this water purifier and it’s a great addition to my kitchen
Written by a customer while visiting Aquatru
Customer Rating
4
It's great water filter, but
on September 18, 2026
Posted by: Yukari W.
It's great water filter, but the glass is to thin and delicate. I already broken 2 in a couple of weeks.
Written by a customer while visiting Aquatru
Customer Rating
5
We love our new AQUATru
on September 18, 2026
Posted by: Claudia M.
We love our new AQUATru Carafe! No more piling ten empty one gallon jugs into the car to fill them at the grocery store every week!
Written by a customer while visiting Aquatru
Customer Rating
3
It is a nice water
on September 18, 2026
Posted by: Shannon P.
It is a nice water carafe all though we have issues with the back water picture and lid setting evenly. Hard to connect just right.
Written by a customer while visiting Aquatru
Customer Rating
5
Good purchase. Filters were a
on September 18, 2026
Posted by: Elaine L.
Good purchase. Filters were a little difficult to install due to tight clip over the tops. Had to have my husband muscle them in. After that, the unit worked beautifully. I make three carafes worth most days. It processes very quickly. Sometimes settling the tap water container onto the nipples takes a little effort. Would buy it again.
Written by a customer while visiting Aquatru
Customer Rating
5
almost perfect, just UX/UI improvement
on September 17, 2026
Posted by: otto
I just got my AquaTru Carafe today (9/17/26). After performing the initial 4 rinses, I had my first cup of water, and it tasted very good!
However, I have two UX/UI notes that could make this product even better:
1. **On/Off Switch:** Because the system stays in standby mode when the back tank is off, it starts running the moment you put a refilled tank back on even if it isn't fully seated yet. I found a workaround by removing the glass carafe first so the purifier won't start filtering water prematurely, but a dedicated power switch would solve this issue completely.
2. **A Tank Latch:** Adding a latch to lock the water tank in place would keep it nice and secure. I noticed that the tank wiggles a bit. It's not the end of the world, but it would definitely improve the overall build quality!
2. **A Tank Latch:** Adding a latch to lock the water tank in place would keep it nice and secure. I noticed that the tank wiggles a bit. It's not the end of the world, but it would definitely improve the overall build quality!
Overall, I really like it so far!
Written by a customer while visiting Aquatru
Customer Rating
5
Clean, great-tasting water at home
on September 17, 2026
Posted by: OlhaP
[This review was collected as part of a promotion.] I really like how easy this water purifier is to use. The water tastes clean and fresh, and the glass carafe feels high quality. It’s convenient for everyday use and a great way to have purified water at home without buying bottled water.
Written by a customer while visiting Aquatru