Response from ATT.comBy AT&T CARE - Andres, April 2, 2026
Hi there, Kim! We’re sorry for the confusion regarding your billing. We know how much easier it is to manage one consolidated bill rather than two separate ones, and we’d like to help you streamline that.
Please reach out to us at att.com/support or give us a call at 800.331.0500 so we can look into your account and see if we can combine your billing for you. Thank you for letting us know—we’re here to help make this simpler!
I have been with ATT for over 30 years. I recently moved and was declined my tablet purchase, all because my ID has not been switched
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, March 5, 2026
Thank you for being with us for over 30 years. That loyalty means a great deal. We're sorry to hear about the trouble you experienced with your recent move and tablet purchase. Being declined because your ID hadn’t been updated is understandably frustrating, especially after so many years with us.
We’d appreciate the chance to make this right. When you’re ready, please visit any AT&T store with your updated ID, or complete this self-service form: https://www.att.com/get-support/?source=ILC309046520 Once submitted, our team of experts will review your account and help complete your purchase. We’re here to ensure your transition to your new address goes smoothly and that you get the device you were hoping for.
Thank you again for your long-standing trust in AT&T. 💙