Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Average customer rating
4.7
(523 Reviews)
Rating breakdown 523 reviews
5 Stars
433
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
352 out of
377)
Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Customer Rating
2
Very sluggish despite substantial RAM upgrade
on December 19, 2025
Posted by: danm55
from california
Verified Purchase:Yes
my new 32 MB RAM machine is constantly freezing, which is extremely disappointing given that I'd upgraded from an 8 MB X1 carbon to overcome this exact issue...
Response from lenovo.comBy Thomas DSouza, Lenovo, December 29, 2025
Hello Dan,
We sincerely apologize for the inconvenience you've encountered with the ThinkPad X1 Carbon. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
We sincerely apologize for the inconvenience you've encountered with the ThinkPad X1 Carbon. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: Grace jaqueline
Verified Purchase:Yes
I absolutely love my think pad! So light and easy to type on. I am able to open multiple tabs and the smoothness of this laptop is amazing!
Written by a customer while visiting lenovo.com
Posted by: JKRC
from Sugarland, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am still trying to understand the new version - my previous laptop was X1- Carbon Gen 07. The overall experience has been good so far.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Lucass
from West Pittsburg Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a plan to use this ThinkPad an AI to work autonomously in the background and make me residual income. Unfortunately life happens and everything is put on holds for the time being. I'm sure this ThinkPad laptop in the right hands would be unstoppable but like everything I do I go all in and then life happens. This computer is great. I am just doing basic browsing on the Internet and Facebook but this laptop is definitely being underused. In conclusion, I'm sure this is a great laptop. I know it's a great laptop. I just don't know what I'm doing because like I said I had everything set up but life happens. I got it at a great price and Lenovo keeps sending emails every other day making sure I'm okay so that's great.
Written by a customer while visiting lenovo.com
Posted by: LJ94
Verified Purchase:Yes
Initial reception and review: looks and functions great, good processor speed and battery life.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
4
Thinkpads are the best, Windows not so much
on December 14, 2025
Posted by: RikC
from Hillsboro, OR
Verified Purchase:Yes
Solid Thinkpad hardware, best key board ever. Downside is Window 11, constantly pushing 365, and OneDrive grabbing data, transitioning from Win10 Thinkpad to Win11 a real pain.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Kerubo
from maryland
Verified Purchase:Yes
I really love the performance of this machine.
The battery lasts really long, and it is very silent.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Kwinter
from Denver, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] This computer is a fantastic workhorse. Lightning fast and full of extremely useful features. Absolutely would buy again.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com