Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Average customer rating
4.7
(523 Reviews)
Rating breakdown 523 reviews
5 Stars
433
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
352 out of
377)
Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Posted by: JohnK15
Verified Purchase:Yes
Lightweight and has a wonderful keyboard.
However, the fingerprint reader works 1/3 of the time and wifi disconnects randomly.
The speakers are absolutely abysmal. I expect more from a flagship product.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, June 12, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Piggly Wiggly
from Ft Lauderdale FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm very pleased with this laptop. I have no complaints.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Karthik_Ch
from Durham
Verified Purchase:Yes
[This review was collected as part of a promotion.] The keypad is very smooth and efficient.
Display and weight are far beyond my expectations. Tech specifications are awesome.
By far, the best laptop I have ever used.
An ideal laptop for a business student.
Display and weight are far beyond my expectations. Tech specifications are awesome.
By far, the best laptop I have ever used.
An ideal laptop for a business student.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JDallas
from Pittsburgh, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop. It's light, super fast, keyboard is the best around. I wouldn't change a thing.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Kevin N Bord
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Performance is phenomenal so far. Meets all my home needs with portability to boot.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Dimitris P
from NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best of class corporate computer. I've worked with X1 Carbons for the past 7 years and they are really exceptional. Started my own business now and knew what devices to get.
Written by a customer while visiting lenovo.com
Posted by: Joel GG
from Pittsburgh, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid laptop that does what I need for Construction takeoff and estimating. solid build. light enough for travel.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Lenovo User122222
from 13045
Verified Purchase:Yes
USB C ports will not work with external monitor, put in a service request.... received a list of things to check. Replied with the results and have not heard back in over a month.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, May 22, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com