Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Average customer rating
4.7
(523 Reviews)
Rating breakdown 523 reviews
5 Stars
433
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
352 out of
377)
Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Posted by: C Elias
from Minneapolis, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really solid build quality and nice details. I like the extremely thin bezels and the popout at the top of the screen that hosts the camers while serving as a handle for opening the lid. Also really glad they added tactile nubs to the keyboard, which helps with touch typing. Perhaps a little pricy given the competition, but my hope is that this machine will run for a number of years without having to worry about it breaking down.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Quick load, razor sharp clarity and lightweight
on June 17, 2024
Posted by: Gary C Guffey
from Archdale, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] It has been a minute since I owned a ThinkPad. I had used MacBook for a few years. I have been pleasantly surprised at the quick speed of loading and the clarity of the screen. I find the trackpad different but the learning curve is not a bother. The Carbon Gen 12 is very light. When I first picked it up, it was like it was going to float off into the air. Getting to know Microsoft and in particular Edge has been effortless.
Written by a customer while visiting lenovo.com
Posted by: B510
from Oakland, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this laptop mainly to work while I travel - I am impressed by the build durability while being incredibly lightweight.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: lesz
Verified Purchase:Yes
[This review was collected as part of a promotion.] seems fast. keyboard nice my second one as my last one was getting old
Written by a customer while visiting lenovo.com
Posted by: hdddddv2
Verified Purchase:Yes
great keyboard, matte touch screen is amazing. Battery is about average. Smart charging is a wonderful feature. Love the privacy features. Speaker has a little audible vibration at low volumes unfortunately.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Brian Cal
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's lightweight, lightning fast, indestructible and supports an Ultra-wide 21:9 3440 x 1440 IPS 178° wide viewing angle display monitor. It's Thor's War Hammer of laptops.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Imran Shahzad
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of best professional business laptop I have used ever
Written by a customer while visiting lenovo.com
Posted by: milanbrian
from Austin, Tx
Verified Purchase:Yes
Never have I ever had a brand new laptop show up and not work. Started the set up and it stopped working. Maybe I got the prank laptop. Oh well I guess you win some and loose some. Hope the best for future customers.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, June 12, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com