Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Average customer rating
4.7
(523 Reviews)
Rating breakdown 523 reviews
5 Stars
433
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
352 out of
377)
Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Posted by: GayleMM
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s fast, lightweight and I can do complex work documents easily.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: DouglasM
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] First the good - the made the case smaller, I like the HDMI port switching to other side, and the battery seems to last longer! Now the bad... They switched the Ctrl/Fn keys! As a long time ThinkPad user, I couldn't understand why copy/paste was not working - well, I was pressing Fn, not copy. Way to be loyal to the base - The new location of the Ctrl, while correct for most keyboards, is not a natural reach for your pinky - in fact, it is really hard to do now. While you can easily switch it in the bios, I'm afraid to pull the keys off and swap them. Next up, the PrrSc key is now in the strangest location all because they wanted to add a dedicated fingerprint button - dumb. Dumb dumb dumb. I use PrtScn all the time as as I'm sure regular users do - but now it is in an awkward location. Finally, the power button on the side - well great, love it, except that's where the light is - and 9/10 I don't know if the computer is waking up from sleep or needs to be powered on - so I have to turn the laptop on its side. The person who made these changes is also the one probably saying to get rid of the trackpoint - fire them before it is too late and please fix these issues on the 13. I can't wait.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, June 24, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: minaz
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop, everything I needed in a laptop for my work. Lightweight, great keyboard and fast performance.
Written by a customer while visiting lenovo.com
Posted by: Daniel Mck
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great Laptop! I have never had an expensive laptop before, but this laptop absolutely blows my mind away with how effortlessly efficient it is! I 100% recommend it for students for people who work on computers! I k it wish they had like cases for it or something!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Bubba Mac
from Natchez, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop! Super lightweight, very powerful, and easy to carry! Touchscreen is a huge plus. Super fast computer! I absolutely love it and could not be happier with my choice!
Written by a customer while visiting lenovo.com
Posted by: Switched from Mac
from North Carolina
Verified Purchase:Yes
So far, so good. Needed a pc vs Mac for school and this definitely is better suited to what I needed it for. The facial and finger print recognition isn’t nearly as good as any apple/Mac product and could use some tweaking to be more consistent. Otherwise, works as described. Has a lot of nice features. Still getting used to switching back from a Mac though.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: NYC4
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Durable and reliable. The gen 12 is light and slim, which makes it easy for transporting - highly recommend
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Benjamin Bravo
from Trujillo Alto, Puerto Rico
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent notebook very fast, easy to carry and good looking
I would recommend this to a friend!
Written by a customer while visiting lenovo.com