Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Average customer rating
4.7
(523 Reviews)
Rating breakdown 523 reviews
5 Stars
433
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
352 out of
377)
Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 5 with 16GB Memory - 512GB SSD - Black
Posted by: chungsoo
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is quite a solid laptop, light weight, and powerful functionality
Written by a customer while visiting lenovo.com
Posted by: Troy T
from Milwaukee WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderfully light and compact with great battery life for travel and work.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: AS B
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent and efficient laptop, very light and reliable
Written by a customer while visiting lenovo.com
Posted by: Benj_
from USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, right around the year mark after purchasing this product, I started running into issues. While the performance of the PC was fine, the thing kept crashing out of nowhere. I am led to believe that there may be some planned obsolescence in play here or questionable hardware installation.
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, January 30, 2026
Hello,
Thank you for sharing your experience with the ThinkPad X1 Carbon Gen 12. We’re very sorry to hear that you began experiencing unexpected system crashes around the one‑year mark, especially after otherwise satisfactory performance. Lenovo does not design products with planned obsolescence in mind. Sudden crashes can stem from a variety of causes, including firmware or driver inconsistencies, component issues, or software conflicts. We recommend contacting Lenovo Support at 1-855-253-6686 so our technical team can run diagnostics, review system logs, and determine whether a hardware service or configuration update is needed to restore full stability. We're committed to ensuring your satisfaction and appreciate your patience as we work to resolve this matter.
Regards,
Thomas, Lenovo
Thank you for sharing your experience with the ThinkPad X1 Carbon Gen 12. We’re very sorry to hear that you began experiencing unexpected system crashes around the one‑year mark, especially after otherwise satisfactory performance. Lenovo does not design products with planned obsolescence in mind. Sudden crashes can stem from a variety of causes, including firmware or driver inconsistencies, component issues, or software conflicts. We recommend contacting Lenovo Support at 1-855-253-6686 so our technical team can run diagnostics, review system logs, and determine whether a hardware service or configuration update is needed to restore full stability. We're committed to ensuring your satisfaction and appreciate your patience as we work to resolve this matter.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: Jay in Seattle
from Seattle, WA
Verified Purchase:Yes
I’m not a computer geek, but from my perspective and for my purposes this laptop is perfect. I had the previous generation of the same laptop (5 years old) and since that machine was great, I just searched for the next generation. Transferring everything was easy - no issues. And the new one is significantly lighter.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Kristen Cameron
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received this laptop for my new job and it's small but mighty. The resolution is great, sound is good, and overall very easy to set up and move around with the many apps I have to utilize on a daily basis. Would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Lreed
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the size. Lenova has a very easy step process to follow when setting it up. It is lightweight, I work in many locations and this has been great. I have owned this for 3 months now. I did order the Gen 12 to save on money. I am not sure what the differences are with the Gen higher, but the 12 works for me.
Written by a customer while visiting lenovo.com
Posted by: Bikes and Boats
from Philadelphia, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had multiple Carbon X1's over the years and switched to an ASUS for my last laptop. What a disappointment. I am so glad to have a Carbon X1 again. The keyboard, the performance, the drivers, all work better.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com