I love the size and convenience, but I’m severely disappointed that halfway through making my waffles, the top plate failed to stay latched. It latches find when it’s off and cool, but once it heats up, the latch fails.
Response from bydash.comBy Dash Customer Service, July 12, 2026
We sincerely apologize for your recent experience. Please be assured that this does not reflect our usual product standards. A member of our customer service team will reach out to you directly to address your concerns and provide further assistance!
I was gifted a brand new one, and unfortunately I received it broken at multiple points
Response from bydash.comBy Dash Customer Service, June 30, 2026
We sincerely apologize for your recent experience. Please be assured that this does not reflect our usual product standards. A member of our customer service team will reach out to you directly to address your concerns and provide further assistance!