Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
1
SAMSUNG DOES NOT COVER THIER REMOTE CONTROL!!!!
on April 2, 2025
Posted by: WILLY
BEWARE!! DO NOT PURCHASE A SAMSUNG TV! I PURCHASED MINE 9 MONTHS AGO AND ALREADY THE REMOTE CONTROL IS ALREADY INOPPERABLE AND SAMSUNG SAYS THEY DO NOT COVER THEIR REMOTE! SO MUCH FOR ME EVER BUYING ANOTHER SAMSUNG PRODUCT
Response from Samsung USBy Samsung Specialist, April 3, 2025
Hi WILLY,
I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear your SolarCell Remote is not working as expected. Please try these steps which may help resolve this:
1. Press and hold Return and Microphone buttons (diagonally up and to the right of Return). This will reset the remote.
2. Stand within 1 foot of the TV and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected
If you’re still experiencing issues with the remote, please also try the following:
- Unplug the TV for 30 seconds, and plug it back in.
- Try moving closer to the TV and re-pairing.
- Check to see if your remote is charged: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery
- Check for available firmware updates on your TV: Settings > Support > Software Update > Update Now
I hope the above helps. Should the issue persist, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Replaced a 55" Sony Bravia
on November 17, 2024
Posted by: PkwyKid
Replaced a 55" Sony Bravia now hung in the porch.
This 65" is perfectly sized for our MBR. The colors are terrific and not over saturated. I've got it on the 4k setting and it's a lovely, uncomplicated picture with no stray pixels.
The sound is surprisingly good for a mid priced model that's not hooked into a soundbar with no separate bass booster. Full and rich sound dispersion.
This 65" is perfectly sized for our MBR. The colors are terrific and not over saturated. I've got it on the 4k setting and it's a lovely, uncomplicated picture with no stray pixels.
The sound is surprisingly good for a mid priced model that's not hooked into a soundbar with no separate bass booster. Full and rich sound dispersion.
BTW, I never give anything a "5",but this product is a 4.5
Written by a customer while visiting Samsung US
Customer Rating
3
Do not believe the description.
on August 29, 2024
Posted by: Abv72
from Ar
Despite the description saying it has Dolby atmos it most certainly does not nor does the soundbar that also advertised Dolby atmos.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, August 29, 2024
Abv72,
Thank you for your review, and I'm sorry to hear of this misunderstanding. Please know Samsung's Q80D TV absolutely features built-in Dolby Atmos audio.
If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It just means that a function or certain settings are not available based on the current source, settings, or connections. For example, some options may be grayed out if you are currently watching content from an app or external device. Long press the 'Return' key on your remote to exit the program you are in and go back to the menu - all settings should now be available.
If you need more help enabling Dolby Atmos, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for your review, and I'm sorry to hear of this misunderstanding. Please know Samsung's Q80D TV absolutely features built-in Dolby Atmos audio.
If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It just means that a function or certain settings are not available based on the current source, settings, or connections. For example, some options may be grayed out if you are currently watching content from an app or external device. Long press the 'Return' key on your remote to exit the program you are in and go back to the menu - all settings should now be available.
If you need more help enabling Dolby Atmos, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Wish I had purchased a Sony - will next time
on April 20, 2025
Posted by: The Krasman
from Chapel Hill, NC
Interface is not good. Can’t get MLB games - app not available. Does not connect to internet well. Only device in my house that struggles. Samsung needs to figure this out. Not buying another Samsung until they do.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, April 21, 2025
The Krasman,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, Annoying problem
on April 20, 2025
Posted by: XnyLVv
from Atlanta, GA
Th TV is great, but why on earth does Samsung not fix the issue of the TV auto-running apps. It will NOT stop automatically turning on my game consoles. I've tried everything and read every singel Reddit post, and it never works. There is a setting that says "Turn on/off Auto-run apps" and when you turn it off, it runs them anyways. Not sure why this issue has been around for so long and why it is so hard for Samsung to fix.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, April 21, 2025
XnyLVv,
Thank you for your review. If you don’t want externally connected devices to turn on/off when you turn your TV on/off, please make sure Anynet+ is disabled. To turn off Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) = OFF.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for your review. If you don’t want externally connected devices to turn on/off when you turn your TV on/off, please make sure Anynet+ is disabled. To turn off Anynet+ (HDMI-CEC), go to: Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC) = OFF.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money
on November 12, 2025
Posted by: Unhappy
This TV is not user friendly and trying to navigate through all the options is overwhelming. We haven't used it in months because we get mad every time we do. Complete waste of money.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice picture
on April 2, 2024
Posted by: Love2beme
[This review was collected as part of a promotion.] Perfect for movies and games with the family. We love our TV!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Screen and Features
on April 22, 2024
Posted by: samsung
[This review was collected as part of a promotion.] Gaming, sports and movies. This smart TV is great for the living room!
Value
5
Written by a customer while visiting Samsung US