Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
4
Exceptional quality.
on February 13, 2025
Posted by: Johnny C
I bought this TV several months ago and, as usual with Samsung, I am truly happy with my purchase. Samsung continues to satisfy my family needs.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poorly Designed User Interface
on February 14, 2025
Posted by: Fouroh
The User Interface on this TV is very disappointing. My 3,other smart TVs are Amazon Fire TVs and I can very easily see and read everything on the screen from my seated position. This UI has too much information squeezed onto each screen so everything is too small.
Response from Samsung USBy Samsung Specialist, February 17, 2025
Fouroh,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q80D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the Q80D TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the Q80D TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on February 20, 2025
Posted by: Koz1
Once we fired out how to turn off a control the firestick wotked. Over all a beautiful tv. Your techs need to become informed about issues.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 20, 2025
Posted by: Osiris
from PA
Amazing picture. This TV has everything you could want. 120 makes a difference compared to your 60 hertz rate especially when watching sports or playing games. This TV far exceeded my expectations
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice, faces make over
on February 20, 2025
Posted by: Jimmy B
from Concord Ohio
Very nice, only problem is that faces look like they have heavy makeup on. They need to be more clearer. Can this be corrected?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don’t touch that dial or any other setting
on February 20, 2025
Posted by: gyrojohn
This is my second Samsung LED TV. My first one worked perfectly those years until a power surge. This TV has user setting problems confirmed by an internet search,
First: Intermittently when first turned on, the picture is stuck in a small square in the upper left corner. Turning the TV off then back on resolves this problem.
Second: Using the “Settings” button to adjust the brightness has little to no effect on the brightness. To get the expected response to the brightness number, I need to go to the main home menu then exit for the adjustment to take affect.
Third: Pressing the main menu home button stops the picture and sound, shows all optional settings, and it’s not obvious what menu is going to be adjusted until you start using the direction keys.
Fourth: All but the “Standard” picture mode presents a picture that won’t reproduce skin tones that are real. Even then, some “red” colors flash when moving in the video (eg. auto brake lights when the camera is panning).
Fifth: When turning on the TV in a dark or low light room, the picture flashes a blinding white light for a second.
Sixth: The brightness level is barely adjustable and too bright in the darkest room.
First: Intermittently when first turned on, the picture is stuck in a small square in the upper left corner. Turning the TV off then back on resolves this problem.
Second: Using the “Settings” button to adjust the brightness has little to no effect on the brightness. To get the expected response to the brightness number, I need to go to the main home menu then exit for the adjustment to take affect.
Third: Pressing the main menu home button stops the picture and sound, shows all optional settings, and it’s not obvious what menu is going to be adjusted until you start using the direction keys.
Fourth: All but the “Standard” picture mode presents a picture that won’t reproduce skin tones that are real. Even then, some “red” colors flash when moving in the video (eg. auto brake lights when the camera is panning).
Fifth: When turning on the TV in a dark or low light room, the picture flashes a blinding white light for a second.
Sixth: The brightness level is barely adjustable and too bright in the darkest room.
Response from Samsung USBy Samsung Specialist, February 20, 2025
gyrojohn,
Thank you for sharing your thoughts on the picture quality of your TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the picture quality of your TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on February 20, 2025
Posted by: AV8TOR
from Alabama
Purchased in December 2024, very happy with the picture quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great
on February 20, 2025
Posted by: Willy
Not happy, picture blurry, Can’t identify people during game, no picture size, voice and mouth movements don’t match, on the picture side movement are to fast or to slow, watching Netflix or Amazon movies picture is perfect. Reason didn’t return to store to heavy to take down. My 75” also a Samsung was better. What happens with the 4k system? I’m paying extra to you tube tv for this. I’m giving all this information to make your product better.
Response from Samsung USBy Samsung Specialist, February 20, 2025
Willy,
We appreciate your thoughts on the picture quality of Samsung’s Q80D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
If you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your thoughts on the picture quality of Samsung’s Q80D TV. If the image you’re seeing isn’t to your liking, there are several picture settings you may want to adjust.
Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness and more (All Settings > Picture > Expert Settings).
If you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US