Customer reviews from Samsung US
Samsung - 85" Class Q80DD QLED 4K Smart TV
Average customer rating
4.5
(379 Reviews)
Rating breakdown 379 reviews
5 Stars
282
4 Stars
52
3 Stars
21
2 Stars
13
1 Star
11
84%of customers recommend this product.
(
89 out of
106)
Customer Reviews for Samsung - 85" Class Q80DD QLED 4K Smart TV
Customer Rating
5
Great features on this cable ready Smart TV
on May 5, 2025
Posted by: Jeannie
from San Diego , CA
I bought my 55 inch Samsung a month ago, and since it was only one left, they put it on hold for me and I drove to the next city and picked it up. It was waiting for me. I did not have to get out of the car. It was super easy. I have a technology guy who met me at my house and installed it and within a half an hour he was up and running. Couldn’t be happier.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible rendering and contrast
on October 7, 2025
Posted by: jokersmith
from Michigan
I have been so disappointed with this TV. I am glad that I purchased the VIP warranty. Had to replace the main panel twice already in less then a year. It still has a difficult time rendering dark shadows. Watching darker shows like Wednesday or Black Rabbit is nearly impossible.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, November 11, 2025
jokersmith,
We appreciate your input on the picture quality of Samsung's Q80D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung's Q80D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Worst motherboard
on February 3, 2026
Posted by: Ruthvick
from Kailash hills, mahadev puram colony
The motherboard failed shortly after one year of use, just as the warranty period ended. For a premium television, this kind of critical hardware failure is unacceptable and extremely disappointing.
A product at this price point is expected to last far longer without major issues. The repair cost is high, and post-warranty support offers little assistance, leaving the customer to bear the full expense.
Based on this experience, I would not recommend Samsung QLED TVs and advise potential buyers to consider alternatives with stronger reliability and after-sales support.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
This is a beautiful tv
on April 30, 2024
Posted by: Jlyn503
[This review was collected as part of a promotion.] This TV is so clear and the sound is awesome it feels like your in the theater. Plus it's super easy to navigate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Stunning Caribbean Sea Clarity
on May 2, 2024
Posted by: EmLynn5050
from Mastic beach
[This review was collected as part of a promotion.] Jaw dropping is an understatement when it comes to the Samsung QN50Q80DAFXZA
Samsung 50” Class Q80D QLED 4K Smart TV.
Now I am coming from a previous TV that was almost 10 years old, so this upgrade had me gasping and saying my ooohhhs and ahhhs with the utmost of delight.
Honestly I felt like a kid in a candy store.
Not only was my picture clarity otherworldly, the sound that came out of this 50 inch visual dream box, was nothing short of loud, proud and magnificent. No complaints whatsoever!
The unit doesn't come with wall mounting hardware, which honestly was a slight bummer. There is, however, a very high quality stand included. We mounted ours with a simple universal mount and couldn't be happier.
The interface is super fast. Adding my streaming apps was a breeze and setting the TV up to the Samsung Smart Things App took seconds. It even allowed for me to use my smart phone as a remote once setup was complete. Very swift!
The Remote: Well, talk about a whole new upgrade in the remote department of things. This remote can be charged using a port (wire not included however) or the best method, the solar cell on the back. I don't know why this tickled my fancy so much, but it did! Low on battery? Turn the remote over and face it towarda the sun. Very cool!
I'm talking lighting fast, crystal clear clarity and sound that fills even a larger room.
Hiccups? Well unfortunately I did run into a few small hiccups. The first was the lack of connection to my Alexa Cube. Granted normally you wouldn't need this device, because this Samsung TV has Alexa built into it. However, I use Alexa Studio as my surround sound because I prefer true surrou d sound over the sound that comes from the television. Sadly, the units wouldn't quite stay connected. This is not necessarily a deal breaker by any means. It just needed to be noted.
The next small hiccup was that I found the user window to sometimes glitch up and freeze if I was trying to scroll or browse too quickly on the remote.
Other than that though, my final thoughts are that this TV won't dissapoint. The clarity is unlike anything I've personally ever seen or owned before so I am incredibly happy.
Is it perfect? No. But is it pretty darn close? Absolutely! I don't imagine anyone who was contemplating purchasing this unit would be dissapointed, nor would they regret their purchase.
Samsung 50” Class Q80D QLED 4K Smart TV.
Now I am coming from a previous TV that was almost 10 years old, so this upgrade had me gasping and saying my ooohhhs and ahhhs with the utmost of delight.
Honestly I felt like a kid in a candy store.
Not only was my picture clarity otherworldly, the sound that came out of this 50 inch visual dream box, was nothing short of loud, proud and magnificent. No complaints whatsoever!
The unit doesn't come with wall mounting hardware, which honestly was a slight bummer. There is, however, a very high quality stand included. We mounted ours with a simple universal mount and couldn't be happier.
The interface is super fast. Adding my streaming apps was a breeze and setting the TV up to the Samsung Smart Things App took seconds. It even allowed for me to use my smart phone as a remote once setup was complete. Very swift!
The Remote: Well, talk about a whole new upgrade in the remote department of things. This remote can be charged using a port (wire not included however) or the best method, the solar cell on the back. I don't know why this tickled my fancy so much, but it did! Low on battery? Turn the remote over and face it towarda the sun. Very cool!
I'm talking lighting fast, crystal clear clarity and sound that fills even a larger room.
Hiccups? Well unfortunately I did run into a few small hiccups. The first was the lack of connection to my Alexa Cube. Granted normally you wouldn't need this device, because this Samsung TV has Alexa built into it. However, I use Alexa Studio as my surround sound because I prefer true surrou d sound over the sound that comes from the television. Sadly, the units wouldn't quite stay connected. This is not necessarily a deal breaker by any means. It just needed to be noted.
The next small hiccup was that I found the user window to sometimes glitch up and freeze if I was trying to scroll or browse too quickly on the remote.
Other than that though, my final thoughts are that this TV won't dissapoint. The clarity is unlike anything I've personally ever seen or owned before so I am incredibly happy.
Is it perfect? No. But is it pretty darn close? Absolutely! I don't imagine anyone who was contemplating purchasing this unit would be dissapointed, nor would they regret their purchase.
I would recommend this to a friend!
Response from The InsidersBy Samsung Specialist, May 2, 2024
Hi EmLynn5050,
Thanks for choosing Samsung’s Q80D QLED! I’m happy to hear you’re enjoying the picture brought to you by our NQ4 AI Gen2 Processor. Using AI-Based deep learning, your TV analyzes content, precisely maps color, and directs light scene-by-scene to optimize content from any source into sharp 4K resolution.
For the best performance of your new TV, it is recommend checking and (if available) installing the latest firmware updates; you can do this by going to Settings > Support > Software Update > Update Now.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you're still having issues connecting your Alexa device, you may want to refer to Amazon's compatibility and setup instructions: https://www.amazon.com/b?ie=UTF8&node=18408486011
If you need more help, Samsung's here for you! Please feel free to give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more
~ Samsung Specialist
Thanks for choosing Samsung’s Q80D QLED! I’m happy to hear you’re enjoying the picture brought to you by our NQ4 AI Gen2 Processor. Using AI-Based deep learning, your TV analyzes content, precisely maps color, and directs light scene-by-scene to optimize content from any source into sharp 4K resolution.
For the best performance of your new TV, it is recommend checking and (if available) installing the latest firmware updates; you can do this by going to Settings > Support > Software Update > Update Now.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you're still having issues connecting your Alexa device, you may want to refer to Amazon's compatibility and setup instructions: https://www.amazon.com/b?ie=UTF8&node=18408486011
If you need more help, Samsung's here for you! Please feel free to give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more
~ Samsung Specialist
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing graphics and picture quality
on May 2, 2024
Posted by: pegj012aolcom
from Huntsville
[This review was collected as part of a promotion.] This is literally one of the best TVs I've ever owned. The picture is so sharp and clear that it's such a pleasure to watch my favorite shows. The TV was easy to set up. I love the base on this TV because it's very heavy-duty flat metal instead of little plastic legs. Once you put the base on, you can set the TV up where you want it and it's very sturdy. I was able to easily set up an account with Samsung and then get all my previous apps that I have and use. The setup really was super simple, one of the easiest I've had when setting up a TV. There's just so much you can do with this TV and you have access to a lot of programs and movies with this TV. The functions that you can set up on this TV are superior. You can do voice activation, if you need help with seeing different apps or applications you can actually have a voice guide set up that will tell you what you're doing at all times, you can hook this up to Alexa, and the list is just extensive of all the wonderful features on this television. I absolutely love that you can play games and do not need a console. You can access the internet. This is just so much more than your standard TV. We put it in our bedroom and love to watch TV at night or play games. It has plenty of ports for you to attach digital devices that you want to use like game controllers or you can do them wireless like we did. Overall I would say this TV is exceptional and I don't think anyone would be disappointed.
I would recommend this to a friend!
Response from The InsidersBy Samsung Specialist, May 3, 2024
Hi there,
Thanks for your review! Great to hear you’re enjoying the 100% Color Volume on your new Q80D TV. Powered by Quantum Dots, you’ll experience a billion shades of unwavering color and enjoy vivid, lifelike color at any brightness level as Quantum Dot technology works to create every shade you see on screen.
If there’s anything we can ever help with such as optimizing settings, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more
~ Samsung Specialist
Thanks for your review! Great to hear you’re enjoying the 100% Color Volume on your new Q80D TV. Powered by Quantum Dots, you’ll experience a billion shades of unwavering color and enjoy vivid, lifelike color at any brightness level as Quantum Dot technology works to create every shade you see on screen.
If there’s anything we can ever help with such as optimizing settings, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more
~ Samsung Specialist
Written by a customer while visiting The Insiders
Customer Rating
5
Great TV so far
on May 11, 2024
Posted by: Doug1018
[This review was collected as part of a promotion.] I use my TV for movies streaming and apps has been a great TV so far only had it for about2 months so still going through the paces with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent picture quality
on May 15, 2024
Posted by: Sakshimanghnani
from Alhambra
[This review was collected as part of a promotion.] The Samsung 50" Class Q80D QLED TV delivers stunning visuals with vibrant colors, deep blacks, and excellent contrast. The smart features and sleek design are impressive. The TV features a minimalist design with thin bezels, making it aesthetically pleasing. Overall, a great quality Tv with excellent quality and smart functionalities.
I would recommend this to a friend!
Written by a customer while visiting The Insiders