Customer reviews from philips.com
Philips Sonicare - ExpertClean 7500 Rechargeable Electric Toothbrush HX9690/06 - White
Average customer rating
4.4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
76
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
83 out of
94)
Customer Reviews for Philips Sonicare - ExpertClean 7500 Rechargeable Electric Toothbrush HX9690/06 - White
Customer Rating
5
Easy and Convenient
on December 16, 2020
Posted by: *Lancer*
The mode options are good for daily brushing and it's user-friendly.
I am sharing this review as part of the Holiday Sweepstakes.
I am sharing this review as part of the Holiday Sweepstakes.
Written by a customer while visiting philips.com
Customer Rating
3
I just like it
on May 29, 2021
Posted by: Mare1949
Gender:Female
It’s okay. I find that I keep shutting it off inadvertently. I don’t know if I’m holding it wrong, but I often hit the off button while brushing my teeth & having the cycle start all over again. It always is beeping, I must be holding it wrong too all the time. I can’t get it to perform for me the way it should. Is it me?
No, I would not recommend this to a friend.
Response from philips.comBy Consumer care, May 31, 2021
Hi there,
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for your sharing feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Good Product App. Usage Margin al
on May 28, 2021
Posted by: Dirt Water Fox
Gender:Male
The product works very well, but with all the added features still a learning curve. Example the other day did not realize battery was low, started to brush & stopped had to use Wife’s handle to complete brushing. We’re as old handle gave indication on completion of brushing, requiring charge.
The App is ok but syncing with my phone is hit and miss and tells me what I already know that I brushed 2 times per day or things I care nothing about! I track when brush head replacement is required.
The App is ok but syncing with my phone is hit and miss and tells me what I already know that I brushed 2 times per day or things I care nothing about! I track when brush head replacement is required.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Broke after a few months of use
on July 25, 2021
Posted by: smiliebaby24
Gender:Female
I spent a lot of money on this toothbrush and it no longer works.
Response from philips.comBy Philips Consumer Care, July 27, 2021
Hello,
We are sorry to read that your Sonicare is not working properly anymore.
We would really like to know what happened, and possibly find a suitable solution for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
We are sorry to read that your Sonicare is not working properly anymore.
We would really like to know what happened, and possibly find a suitable solution for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
2
On the fence
on November 25, 2021
Posted by: Dissointed
[This review was collected as part of a promotion.] The brushing is fine it’s the brush replacement indicator that still isn’t working we got our unit replaced because it didn’t work and even the replacement unit isn’t working why have it if it’s not going to tell u when to change your brush heads??
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , December 9, 2021
Hi,
thank you for taking the time to leave this review. We're so sorry to hear that your replacement device is not working properly, and we can imagine this is quite disappointing. We'd like to take a closer look and do our best to help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
thank you for taking the time to leave this review. We're so sorry to hear that your replacement device is not working properly, and we can imagine this is quite disappointing. We'd like to take a closer look and do our best to help you find a solution, so please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Disappointed with product
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve only had my Sonicare for a few months and it seems to already be on its last leg. It’s unreliable about working with my phone, or turning on without pushing the power button repeatedly, or selecting the level of clean. I expected a lot for the price and for the manufacturer, and this product’s return is certainly not worth the investment. Color me disappointed.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 29, 2022
Hi,
Thank you for writing your review, your opinion is highly appreciated. We're sorry to hear that your toothbrush is not behaving properly after such a short amount of time. Allow us to share some tips that may help with this. We recommend cleaning the toothbrush with a damp cloth after every use, to ensure that no buildup causes malfunction. As for the issues with the app, please try following these steps:
1. Make sure your toothbrush is fully charged.
2. Check that your phone’s operating system and the app are updated.
3. Activate Bluetooth on your mobile device.
4. Hold your toothbrush and mobile device close together.
5. Remove your toothbrush from the charger or push the mode button to activate the LED symbols on the handle.
6. Open the Sonicare app.
Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for writing your review, your opinion is highly appreciated. We're sorry to hear that your toothbrush is not behaving properly after such a short amount of time. Allow us to share some tips that may help with this. We recommend cleaning the toothbrush with a damp cloth after every use, to ensure that no buildup causes malfunction. As for the issues with the app, please try following these steps:
1. Make sure your toothbrush is fully charged.
2. Check that your phone’s operating system and the app are updated.
3. Activate Bluetooth on your mobile device.
4. Hold your toothbrush and mobile device close together.
5. Remove your toothbrush from the charger or push the mode button to activate the LED symbols on the handle.
6. Open the Sonicare app.
Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
2
Was great at first but started making load noises
on September 12, 2022
Posted by: Brush the ones you want
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Because very load after a few months. Purchased a new one and hope this is not going to happen again.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 13, 2022
Hi,
Thank you for taking the time to share your experience with us. We are sorry to hear that you are having issues with the lifespan of your Sonicare. We would love to have a closer look at this for you to see if we can help you with this. please feel free to get in touch with us via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Thank you for taking the time to share your experience with us. We are sorry to hear that you are having issues with the lifespan of your Sonicare. We would love to have a closer look at this for you to see if we can help you with this. please feel free to get in touch with us via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
4
Great features
on September 15, 2021
Posted by: shortcakkes
Gender:Female
[This review was collected as part of a promotion.] I chose this because brushing with a regular toothbush was not getting my teeth clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com