Customer reviews from philips.com
Philips Sonicare - ExpertClean 7500 Rechargeable Electric Toothbrush HX9690/06 - White
Average customer rating
4.4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
76
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
83 out of
94)
Customer Reviews for Philips Sonicare - ExpertClean 7500 Rechargeable Electric Toothbrush HX9690/06 - White
Customer Rating
5
Nice Feature Set
on June 21, 2022
Posted by: adams171
Gender:Male
[This review was collected as part of a promotion.] When my similar Philips broke they sent me this one for a replacement. Almost the same but has four modes instead of the three I had before. Works well and the battery life is great. have not used the charging travel case but looking forward to trying it. The only issue I seem to have is the brush heads do not seem to fit tightly on the toothbrush body which necessitates cleaning frequently.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Product is easy to use and my teeth feel clean
on October 5, 2022
Posted by: Teddy41979
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I decided to replace my old, tired electric brush with a new one, and I’m glad I did. First, toothbrush comes with a nice and slim powered travel case. The home charging stand is small and low profile. The toothbrush is light and comfortable to hold, and provides a very powerful but not painful brushing experience. My teeth feel cleaner than ever, which the dental hygienist even noticed without prompting at my recent cleaning. I also appreciate the brushing data captured by the app—I only wish I could download the data when my toothbrush was still sitting on the charging dock.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Eh!
on June 27, 2023
Posted by: Nano22
Gender:Male
I’ve owned two of these within the last 3 years having the same issue with them both. The lights on the handle on both just keep flashing cause the toothbrush to not stay charged. Tried different chargers and several restart options are online thinking it would help with negative results
No, I would not recommend this to a friend.
Response from philips.comBy Farheen sayed, Philips Consumer Care, June 27, 2023
Hi there,
Thanks for taking the time to leave a review. We're very sorry to hear that your Philips Sonicare is failing to charge properly. Please note that if your toothbrush is not charging when it is plugged in, then your outlet might not work. Try using a different outlet to charge it. If you use a charging stand, pad, or glass, ensure that your toothbrush is placed centrally on the charger. The toothbrush will release two short beeps, or the battery light indicator will light up, confirming that the toothbrush is placed on the charger correctly. Ensure the charger is not placed on a metal surface or near other chargers, as this may cause interference while charging.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for taking the time to leave a review. We're very sorry to hear that your Philips Sonicare is failing to charge properly. Please note that if your toothbrush is not charging when it is plugged in, then your outlet might not work. Try using a different outlet to charge it. If you use a charging stand, pad, or glass, ensure that your toothbrush is placed centrally on the charger. The toothbrush will release two short beeps, or the battery light indicator will light up, confirming that the toothbrush is placed on the charger correctly. Ensure the charger is not placed on a metal surface or near other chargers, as this may cause interference while charging.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: GM_6
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I chose this rating because this toothbrush stopped working in less than one year. Won’t charge, won’t turn on it’s horrible.
No, I would not recommend this to a friend.
Response from philips.comBy Simran Maxwel, Philips Consumer Care, June 27, 2023
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about the experience with your Philips ExpertClean 7500 Sonic electric toothbrush. This is not the experience we wish you had. We suggest you try these suggestions to see if you can fix the issue. Around the power button, toothpaste residue may accumulate. The residue is preventing the power button from functioning properly and becoming stuck.
We recommend cleaning the power button and the surrounding area with a damp cloth. A not fully-charged toothbrush battery might need more power to make the toothbrush vibrate. We recommend charging it for at least 24 hours. If your toothbrush won't fully charge, try a different outlet.
Your toothbrush might not charge if there is a bad power supply connected to the charger. If your toothbrush powers on and the battery light indicators are lit, but there is no vibration, your toothbrush has internal damage. We recommend you request an online repair or exchange. We hope this was useful.
If the issue still persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about the experience with your Philips ExpertClean 7500 Sonic electric toothbrush. This is not the experience we wish you had. We suggest you try these suggestions to see if you can fix the issue. Around the power button, toothpaste residue may accumulate. The residue is preventing the power button from functioning properly and becoming stuck.
We recommend cleaning the power button and the surrounding area with a damp cloth. A not fully-charged toothbrush battery might need more power to make the toothbrush vibrate. We recommend charging it for at least 24 hours. If your toothbrush won't fully charge, try a different outlet.
Your toothbrush might not charge if there is a bad power supply connected to the charger. If your toothbrush powers on and the battery light indicators are lit, but there is no vibration, your toothbrush has internal damage. We recommend you request an online repair or exchange. We hope this was useful.
If the issue still persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: DJ Xray
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was my first all electric toothbrush. I was a little skeptical because there are so many and wasnt sure of the differences. needless to say, This is the best toothbrush I have ever used. The toothbrush is powerful on the first setting but it has higher intensity levels if needed. This paired with the app has helped my overall oral routine to the point. that I wonder how I went so long without the expert clean Toothbrush. I recently saw my dentist and this was the first time I saw her after purchasing the toothbrush and she was highly impressed with my overall improvement. This toothbrush is awesome and i even got my wife to purchase it at well.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Coreyboy7
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] After having switched to another brand, I went back to the Phillips and there’s no comparison with its performance. Highly recommend - best choice in the market!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Hey Jude
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My older Sonicare had a setting that was 30 seconds, 4 times. I got used to that…30 seconds top front, top inside, bottom inside, bottom outer. I can’t seem to find that same cycle on Sonicare. Kind of disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Mmack10
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately my tooth brush has already malfunctioned, it did not charge nor hold a charge.
Currently the toothbrush is dead.
Currently the toothbrush is dead.
Response from philips.comBy Philips Consumer Care, February 17, 2025
Hi Mmack10,
Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your Expert Clean 7500, this is not the kind of experience we want for our customers, especially you! Did you already get in touch with our customer support? since your tooth brush is only 3months, there's a possibility that your tooth brush is still under warranty. Check your warranty, If your toothbrush is still under warranty, contact Philips customer support as soon as possible. Our relevant team offer repairs or replacements for faulty products. Have your purchase receipt and product details handy. This will help speed up the process when you contact support.
Please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare) and Instagram. Don't worry if you don't use social media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. We are more than happy to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your Expert Clean 7500, this is not the kind of experience we want for our customers, especially you! Did you already get in touch with our customer support? since your tooth brush is only 3months, there's a possibility that your tooth brush is still under warranty. Check your warranty, If your toothbrush is still under warranty, contact Philips customer support as soon as possible. Our relevant team offer repairs or replacements for faulty products. Have your purchase receipt and product details handy. This will help speed up the process when you contact support.
Please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare) and Instagram. Don't worry if you don't use social media, you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. We are more than happy to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com