Customer reviews from philips.com
Philips Sonicare - ExpertClean 7500 Rechargeable Electric Toothbrush HX9690/06 - White
Average customer rating
4.4
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
76
4 Stars
18
3 Stars
6
2 Stars
5
1 Star
4
88%of customers recommend this product.
(
83 out of
94)
Customer Reviews for Philips Sonicare - ExpertClean 7500 Rechargeable Electric Toothbrush HX9690/06 - White
Posted by: Elmo knows
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Outstanding. The product is as good as advertised.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Over 30 years experience with Philips toothbrushes
on February 24, 2023
Posted by: Gigi 80
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My newest toothbrush is definitely a disappointment overall.
Main thing is the alarm every 20 seconds instead of 30 seconds like my last one.
The shape and texture of the brushes are not comfortable but I do have to say they do a very good job as my 3 previous ones did.
Main thing is the alarm every 20 seconds instead of 30 seconds like my last one.
The shape and texture of the brushes are not comfortable but I do have to say they do a very good job as my 3 previous ones did.
Written by a customer while visiting philips.com
Posted by: CHELEBELLE
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush makes every tooth in my mouth feel clean and polished. I love all the settings from deep clean to gum health. The travel case is nice. I just wish it held the charger. All in all the best toothbrush I've ever used.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Normreb
Gender:Male
Verified Purchase:Yes
Stopped working properly after two months, worked good for about two months then quit
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, April 1, 2023
Hi there,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your toothbrush is not working properly. Please follow these troubleshooting steps to see if the issue can be resolved. It's possible that toothpaste residue has accumulated around the power button, causing it to become stuck and preventing the toothbrush from turning on. We suggest cleaning the power button and the surrounding area with a damp cloth. If your toothbrush battery is not fully charged, it may need more power to operate properly. We recommend charging it for at least 24 hours. Also, try using a different outlet to fully charge the toothbrush, as a faulty power source could be the cause of the problem.
If the issue still persists, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for taking the time to share your feedback with us. We're sorry to hear that your toothbrush is not working properly. Please follow these troubleshooting steps to see if the issue can be resolved. It's possible that toothpaste residue has accumulated around the power button, causing it to become stuck and preventing the toothbrush from turning on. We suggest cleaning the power button and the surrounding area with a damp cloth. If your toothbrush battery is not fully charged, it may need more power to operate properly. We recommend charging it for at least 24 hours. Also, try using a different outlet to fully charge the toothbrush, as a faulty power source could be the cause of the problem.
If the issue still persists, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Willbeen
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an issue with a similar product. I contacted Philip's service and they were fantastic. They sent me this new handle at no cost. It's been great and the features and brushing options are more advanced than my prior model (which in and of itself was a very good model). Kudos to Philips.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rucker
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would recommend this product to everyone. I have arthritis in my wrists and had difficulty getting my manual toothbrush positioned correctly to clean my teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Butterflied27
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Actually, I was given the advice to purchase Oral B to treat my periodontal disease. I accidentally purchased this phenomenal electric toothbrush instead and I love it. It is helping tremendously as I try to keep my disease under my control and my last visit to my periodontist confirmed it and my teeth have never felt cleaner. It's working! That was the best mistake I ever made and I want to thank Phillip's for creating this product!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: jpkaylor
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this toothbrush. It really has changed the game for me. My mouth feels super clean when I am done like I just left the dentist office. Will never go back to a regular toothbrush again
Written by a customer while visiting philips.com