Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Tab S9/ S9 FE Book Cover Keyboard - Black
Average customer rating
4
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
29
4 Stars
13
3 Stars
5
2 Stars
5
1 Star
4
81%of customers recommend this product.
(
34 out of
42)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Tab S9/ S9 FE Book Cover Keyboard - Black
Posted by: Bresshington
Verified Purchase:Yes
Works well but I would not buy a keyboard without back lighting again. Have grown so accustomed to using touch screens that I forgot about this being a major limitation.
Response from Samsung USBy Social Commerce, May 10, 2024
Aloha Bresshington,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Book Cover Keyboard Slim for Galaxy Tab S9 / Tab S9 FE. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. If you would like to share any other feedback with us or if you have any questions for us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile/mobile-accessories/tablets/galaxy-tab-s9-book-cover-keyboard-slim-ef-dx710ubeguj/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Book Cover Keyboard Slim for Galaxy Tab S9 / Tab S9 FE. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. If you would like to share any other feedback with us or if you have any questions for us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile/mobile-accessories/tablets/galaxy-tab-s9-book-cover-keyboard-slim-ef-dx710ubeguj/
Written by a customer while visiting Samsung US
Posted by: Michael
from Illinois
Expertise:Expert
Verified Purchase:Yes
Love the tablet One of the best tablets I have ever purchased glad I made that decision to do so
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Craig
from US
Expertise:Intermediate
Verified Purchase:Yes
Compact and useful, but underwhelming build quality. Definitely not a pleasure to type on for your wrists or ears. Don't recommend it for the price, find a separate Bluetooth keyboard that you like.
No, I would not recommend this to a friend.
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, May 23, 2024
Good day Craig,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Book Cover Keyboard Slim for Galaxy Tab S9 / Tab S9 FE. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be currently experiencing with your Book Cover Keyboard Slim for Galaxy Tab S9 / Tab S9 FE, however, without having more information available and without being able to ask you any clarifying questions, I recommend contacting Samsung Support if you would like any additional assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile/mobile-accessories/tablets/galaxy-tab-s9-book-cover-keyboard-slim-ef-dx710ubeguj/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Book Cover Keyboard Slim for Galaxy Tab S9 / Tab S9 FE. We value your honesty as we improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with whatever you may be currently experiencing with your Book Cover Keyboard Slim for Galaxy Tab S9 / Tab S9 FE, however, without having more information available and without being able to ask you any clarifying questions, I recommend contacting Samsung Support if you would like any additional assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/mobile/mobile-accessories/tablets/galaxy-tab-s9-book-cover-keyboard-slim-ef-dx710ubeguj/
Written by a customer while visiting Samsung US
Customer Rating
3
Works great until out of warantee.
on December 16, 2024
Posted by: stevenloosle
Expertise:Intermediate
I purchased this keyboard a little over a year ago. It worked great for 13 months. 1 month out of warrantee the keyboard stopped working. :(
It is a great product, fits great, just not built to last longer than the warrantee period.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R, December 18, 2024
Hello stevenloosle,
Thank you for sharing your experience with the Book Cover Keyboard for the Galaxy Tab S9 and Tab S9 FE. We are committed to protecting your devices while allowing your creativity to flourish. Our goal was to design a book cover that you can use anywhere.
To help get your keyboard up and running at full capacity, here are a few suggestions. I'm not sure which troubleshooting steps you've already tried, but a common issue is ensuring that your device's firmware and software are up to date. Additionally, please confirm that your Book Cover Keyboard is recognized and listed by the tablet in the settings, under general management. It’s also advisable to disconnect and then reconnect the keyboard to ensure a secure connection.
We will provide links to an article on "How to Attach a Keyboard Cover to Your Galaxy Tablet." This resource contains helpful information, tips, and tricks regarding your Book Cover Keyboard.
If you still need assistance with your keyboard, please reach out to our Samsung Support Team. One of our dedicated team members will be happy to assist you with troubleshooting and finding the best solutions.
We value you as a Samsung customer and look forward to our continued growth together.
Attach a keyboard cover to your Galaxy tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Book Cover Keyboard for the Galaxy Tab S9 and Tab S9 FE. We are committed to protecting your devices while allowing your creativity to flourish. Our goal was to design a book cover that you can use anywhere.
To help get your keyboard up and running at full capacity, here are a few suggestions. I'm not sure which troubleshooting steps you've already tried, but a common issue is ensuring that your device's firmware and software are up to date. Additionally, please confirm that your Book Cover Keyboard is recognized and listed by the tablet in the settings, under general management. It’s also advisable to disconnect and then reconnect the keyboard to ensure a secure connection.
We will provide links to an article on "How to Attach a Keyboard Cover to Your Galaxy Tablet." This resource contains helpful information, tips, and tricks regarding your Book Cover Keyboard.
If you still need assistance with your keyboard, please reach out to our Samsung Support Team. One of our dedicated team members will be happy to assist you with troubleshooting and finding the best solutions.
We value you as a Samsung customer and look forward to our continued growth together.
Attach a keyboard cover to your Galaxy tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: BobW
from mi
Expertise:Intermediate
Verified Purchase:Yes
Cheap, does not cover edges of tablet.
Tablet is held to case by magnents
Only one angle is available to plug in the keyboard to the tablet.
Tablet is held to case by magnents
Only one angle is available to plug in the keyboard to the tablet.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
2
Issues with typing
on August 15, 2023
Posted by: Anonymous
Keystrokes won't repeat on same key unless you type very slowly
Written by a customer while visiting Samsung US
Customer Rating
1
Do Samsung developers don't use their own stuff?
on October 30, 2023
Posted by: ineloquuciusb
from 10006
Expertise:Expert
Well, Samsung did it again--they set up the keyboard with the same tragic and fatal flaw: miss-aligning the number row so that people who actually know how to type can't use this keyboard. You might, eventually, finally get used to putting on a contortionist act every time you decide you're going to type a number that involves the keys you reach with your right hand. When that finally happens you will no longer be able to use a normal keyboard again. Well not, that is, until you get back in the habit of a normal keyboard and can again no longer use this one correctly.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
I'll start with one negative I have with the case
on February 26, 2024
Posted by: Paul
from Iowa
Expertise:Expert
Verified Purchase:Yes
I'll start with the one negative I have with the cover keyboard - The back cover has a feature to securely hold you S Pen. The holder completely covers the pen and you won't ever lose the pen carrying the tablet. That said, The new Galaxy S Pen Creator Edition is too long to fit in the holder.
Is this a problem with the case or the pen? You decide.
The case otherwise is perfect.
It does not add any bulk to the tablet.
It attaches to the tablet magnetically and the magnets are STRONG!
The keyboard detaches from the tablet and cover and magnetically snaps back in place to reattach.
The built-in back rest is strong and firmly holds the in the tilt position you want.
The keyboard sits flat on the work surface the keystokes have a very nice, tactile feels.
If you want to protect your Galaxy Tab S9 / Tab S9 FE this is a very good choice
Is this a problem with the case or the pen? You decide.
The case otherwise is perfect.
It does not add any bulk to the tablet.
It attaches to the tablet magnetically and the magnets are STRONG!
The keyboard detaches from the tablet and cover and magnetically snaps back in place to reattach.
The built-in back rest is strong and firmly holds the in the tilt position you want.
The keyboard sits flat on the work surface the keystokes have a very nice, tactile feels.
If you want to protect your Galaxy Tab S9 / Tab S9 FE this is a very good choice
Written by a customer while visiting Samsung US